Qualys experienced a major incident on July 13, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)CertView (CERT)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)
Update timeline
- investigating Jul 13, 2026, 12:01 PM UTC
Qualys Cloud Operations is investigating an issue where users may experience SAML login issues. Non-SAML users should be able to log in to the platform. Further updates will be provided as they become available. The ticket reference for this incident is IM-12758.
- monitoring Jul 13, 2026, 12:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2026, 04:36 PM UTC
This incident has been resolved.