Qualys incident

US Platform 3: Delay in VM Scan Processing [IM-12768]

Minor Resolved View vendor source →

Qualys experienced a minor incident on July 15, 2026 affecting Vulnerability Management (VM), lasting 5h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 08:19 PM UTC
Resolved
Jul 16, 2026, 01:30 AM UTC
Duration
5h 11m
Detected by Pingoru
Jul 15, 2026, 08:19 PM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating Jul 15, 2026, 08:19 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 3. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12768.

  2. monitoring Jul 15, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2026, 01:30 AM UTC

    This incident has been resolved.