Qualys Outage History

Qualys Cloud Platform Operations is currently investigating a lag on one of the topics in FIM module causing a delay in the events being shown in FIM UI. Further updates will be shared as they become available. Ticket reference for this activity is: IM-12555

The Qualys Cloud Platform Operations team is actively investigating the login issue experienced on EU Platform 2. Scans and the APIs are also impacted. Further updates will be shared as they become available. The ticket reference for this incident is IM-12553.

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans to remain in "Queued" status in UI for a long time in US Platform 1. Further updates will be shared as they become available. The ticket reference for this activity is IM-12551.

Qualys Cloud Platform Operations is continuing to investigate the issue causing some VM and PC scans to remain in "Queued" status for an extended period in US Platform 1. The team has implemented some changes, and we have observed improvements; however, a few users may still experience scans that remain stuck in the queue. We are actively looking into this issue and will keep you updated on our progress. The ticket reference for this activity is IM-12551.

Qualys Cloud Operations is currently deploying a fix, so the UI and API services will be interrupted during this process. Further updates will be shared as they become available. The ticket reference for this activity is IM-12551.

Deployment is completed, and we can see services are running fine. Further updates will be shared as they become available. The ticket reference for this activity is IM-12551.

Qualys Cloud Operations is currently investigating an issue where Container Security Users may experience a delay in scan processing for containers. Further updates will be shared as they become available. The ticket reference for this Incident is IM-12506

Qualys Cloud Platform Operations is investigating an issue causing the asset deployment job status to be delayed in the UI. The asset deployment job status will be impacted. Further updates will be shared as they become available. The ticket reference for this activity is IM-12550.

Customers running tag-based QQL queries in the VMDR Vulnerabilities tab and in CSAM may observe that some assets are not being returned in the results. This issue is impacting multiple dashboards, widgets, and all users.

Qualys Cloud Operations is currently investigating an issue affecting external WAS scans configured with custom or standard authentication, which are encountering errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12547

We are continuing to investigate this issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12547

We are continuing to investigate this issue.

Qualys Cloud Operations is currently investigating an issue that is impacting user login to EU Shared Platform 1. As a workaround, login to the platform can be done via https://qualysguard.qualys.eu/portal-front. Further updates will be shared as they become available. The ticket reference for this incident is IM-12544

Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and sensor scan data in the UI on the Qualys KSA Platform 1. The functionalities for the following modules might be impacted. VM/PC/Cloud Agent: Communication between agents may experience disruptions, preventing delta processing, which results in VM/PC scans not occurring. CSAM: Large messages related to SWCA events may experience delays in processing CertView: CertView Scans Impacted Patch Management: The workflows for PM, MTG, and ISL jobs, including report generation and downloads, may be affected. Container Security: After scanning, the snapshot will not be uploaded for further scanning using the delta processor. QGS/CAMS: Customers may encounter issues when attempting to upload or download custom certificates and appliance images. ETM: The generation of API and Purge reports will not work. WAS: Reporting functionalities may experience disruptions. FIM: FIM events and audit data might not be visible. PCRS: PCRS reporting will be impacted. Total Cloud: Job managers are unstable, leading to processing delays. This will cause a queue of connectors in both the TC and Connector modules. SEM: Updated values will not be reflected in the UI; lag increases, and vulnerability details will not be updated. CAR: There will be breaks in script content, output, asset job results, and the script details page. Custom QID detections in the VMDR UI will be visible. Alerting: Alerts may not trigger as expected when events match for all modules utilizing the alerting services. Reporting: Customers may face challenges when uploading and downloading reports for modules using the RSV2 reporting service, and notifications for these reports will not be sent. Audit-log-service: Uploading and downloading audit log reports will not work. OCA: Delta processing will be paused, and the last scan date will not update. CIPS: Customers using the CIPS service will be affected and will not see the data. EDR: There will be a delay in EDR and MITRE events because Flink checkpoints are currently failing. As a result, EDR Forensic functionality will also be impacted. We will provide further updates as they become available. Ticket reference for this incident is IM-12541

We are continuing to investigate this issue.

The Qualys Cloud Platform Operations team is currently investigating an ongoing issue impacting Qualys UK Platform 1. We are observing intermittent behavior where Dashboard widgets may display blank data, along with periods of reduced performance. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will share further updates as more information becomes available. The ticket reference for this incident is IM-12536.

India POD 1 is currently experiencing an issue with logins. The Qualys Cloud Platform Operations team is actively investigating the login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12532.

The Qualys Operations team continues to actively investigate the ongoing outage affecting INDPOD1. Further updates will be shared as they become available.

The Qualys Cloud Platform Operations team is currently investigating an issue where assets are not seen in Cyber Security Asset Management, and Global Asset View. We will provide further updates as they become available. The reference number for this incident ticket is IM-12529.

Qualys Cloud Platform Operations is investigating an issue that is causing delays or errors in some scheduled and On-Demand scans. Further updates will be shared as they become available: IM-12525.

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans and reports not get processed. Further updates will be shared as they become available. The ticket reference for this activity is IM-12524.

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys EU Platform 1. As a result, customers may experience slow performance when loading the VMDR dashboard. Please note that there is no impact on scan processing or API functionality. Further updates will be provided as they become available. The ticket reference for this incident is IM-12516.

Qualys Cloud Operations is currently investigating an issue that is impacting user login in to US Platforms 1 , 2 and 3. Due to a current Cloudlfare outage, all services on these mentioned platforms are down. We are tracking the following page closely for updates: https://www.cloudflarestatus.com/. At this time, our team is working to reroute the traffic to bring services up until the third party outage is resolved. The ticket reference for this incident is IM-12513.

Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 causing a High Lag on Scan processing service. Further updates will be shared as they become available. The ticket Reference for this incident is IM-12509.

We are continuing to investigate this issue.

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys AE Platform 1. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality. Further updates will be provided as they become available. The ticket reference for this incident is IM-12508.

Qualys Cloud Operations is currently investigating an issue where Multiple software(s) are displaying an incorrect name. Further updates will be shared as they become available. The ticket reference for this incident is IM-12491.

US Platform 3 is currently experiencing an issue with logins. The Qualys Cloud Platform Operations team is actively investigating the login issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12483.