Qualys Outage History
Qualys partial outage View live status →Pingoru has recorded 178 incidents for Qualys: 178 in the last 12 months and 50 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 30 | 663 of 720 (92%) |
| May 2026 | 24 | 651 of 744 (88%) |
| June 2026 | 16 | 503 of 720 (70%) |
| July 2026 | 37 | 716 of 744 (96%) |
| August 2026 | 18 | 506 of 744 (68%) |
| September 2026 | 13 | 299 of 720 (42%) |
| October 2026 | 13 | 344 of 586 (59%) |
Incidents, newest first
Minor September 1, 2026 EU Platform 1: High Lag on Data Sync Service [IM-12841] 1d 2h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM) and 1 more
Started Sep 01, 2026, 02:13 PM UTC· resolved Sep 02, 2026, 04:44 PM UTC
- investigating Sep 01, 2026, 02:13 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 1. Some users may notice that VM and PC data are taking longer than expected to appear in AV, the AI New VM Dashboard, and the Cloud Agent UI.
- identified Sep 01, 2026, 04:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 01, 2026, 10:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 04:44 PM UTC
This incident has been resolved.
Minor August 27, 2026 IN Platform1: CSAM asset information is not loading (IM-12838) 5h 34m Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Started Aug 27, 2026, 09:19 PM UTC· resolved Aug 28, 2026, 02:54 AM UTC
- investigating Aug 27, 2026, 09:19 PM UTC
The Qualys Cloud Platform Operations team is currently investigating an issue where asset information is not loading. We will provide further updates as they become available.
- monitoring Aug 27, 2026, 11:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 02:54 AM UTC
This incident has been resolved.
Minor August 26, 2026 US Platform 3: Delay in Data Reflection in UI (IM-12837) 1d 9h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM) and 1 more
Started Aug 26, 2026, 06:05 PM UTC· resolved Aug 28, 2026, 03:40 AM UTC
- investigating Aug 26, 2026, 06:05 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837
- monitoring Aug 26, 2026, 11:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 03:40 AM UTC
This incident has been resolved.
Major August 26, 2026 US Platform 2: Portal Indexing Lag (IM-12836) 1d 14h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM) and 1 more
Started Aug 26, 2026, 01:06 PM UTC· resolved Aug 28, 2026, 03:32 AM UTC
- investigating Aug 26, 2026, 01:06 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Note: All scans and APIs are functioning properly. Further updates will be shared as they become available.
- investigating Aug 26, 2026, 01:07 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 26, 2026, 08:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 03:32 AM UTC
This incident has been resolved.
Minor August 22, 2026 US Platform 3: Delay in QDS score population for affected vulnerabilities in UI (IM-12831) 2d 9h Vulnerability Management (VM), Unified Dashboard (UD), Enterprise TruRisk Management (ETM)
Started Aug 22, 2026, 04:01 PM UTC· resolved Aug 25, 2026, 01:42 AM UTC
- investigating Aug 22, 2026, 04:01 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where there is delay in QDS (Qualys Detection Score) being calculated/populated for affected vulnerabilities in the UI. We are actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12831.
- identified Aug 23, 2026, 04:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 23, 2026, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 24, 2026, 09:09 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 25, 2026, 01:42 AM UTC
This incident has been resolved.
Minor August 20, 2026 US Platform 4: Several Modules Inaccessible (IM-12829) 1h 4m Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), File Integrity Monitoring (FIM), Policy Audit (PA), Vulnerability Management (VM) and 1 more
Started Aug 20, 2026, 02:15 PM UTC· resolved Aug 20, 2026, 03:20 PM UTC
- investigating Aug 20, 2026, 02:15 PM UTC
Qualys Cloud Operations is currently investigating an issue causing intermittent access failure to several modules on US Platform 4, this is impacting both UI and API services for these applications. Further updates will be shared as they become available. The ticket reference for this incident is IM-12829.
- identified Aug 20, 2026, 02:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 20, 2026, 03:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 03:20 PM UTC
This incident has been resolved.
Minor August 20, 2026 US Platform 3: Login Redirection Issue (IM-12828) 2h 9m Vulnerability Management (VM)
Started Aug 20, 2026, 01:57 PM UTC· resolved Aug 20, 2026, 04:06 PM UTC
- investigating Aug 20, 2026, 01:57 PM UTC
Qualys Cloud Operations is currently investigating an issue causing users to be redirected to the login page on US Platform 3. As a workaround, this URL can be utilized to bypass login for now: https://qualysguard.qg3.apps.qualys.com/portal-front/ Further updates will be shared as they become available. The ticket reference for this incident is IM-12828.
- monitoring Aug 20, 2026, 03:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 04:06 PM UTC
This incident has been resolved.
Notice August 19, 2026 EU03, AU01 and CA01 Platforms: False-Positive Vulnerability Findings with Cloud Agent for Windows 6.5 / 6.6 (IM-12827) 4m Cloud Agent (CA), Cloud Agent (CA), Cloud Agent (CA)
Started Aug 19, 2026, 10:47 PM UTC· resolved Aug 19, 2026, 10:52 PM UTC
- identified Aug 19, 2026, 10:47 PM UTC
Qualys Cloud Operations has observed an issue with Cloud Agent for Windows versions 6.5 and 6.6 that may cause certain vulnerability detections to be reported as false positives. Only QIDs whose detection logic reads a file from disk and evaluates its file version may be impacted. This is a reporting issue only and does not indicate any change to the actual security posture of affected hosts. The incident ticket for reference is IM-12827.
- resolved Aug 19, 2026, 10:52 PM UTC
This incident has been resolved. The affected version was rolled out only to the EU03, AU01, and CA01 platforms, and the published agent version on these platforms has already been reverted to 6.4 to prevent further agents from auto-upgrading. A fix has already been identified and will be delivered in Cloud Agent for Windows 6.7.2, starting rollout on August 24, 2026.
Minor August 18, 2026 US Platform 1: Lag observed on VM scan events (IM-12823) 2d 10h Vulnerability Management (VM)
Started Aug 18, 2026, 06:41 AM UTC· resolved Aug 20, 2026, 04:44 PM UTC
- investigating Aug 18, 2026, 06:41 AM UTC
Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM. Further details will be provided as they become available. The ticket reference for this incident is IM-12823.
- identified Aug 18, 2026, 07:15 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2026, 08:49 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 18, 2026, 01:11 PM UTC
We are currently investigating this issue.
- monitoring Aug 18, 2026, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 19, 2026, 02:50 AM UTC
We are currently investigating this issue.
- identified Aug 19, 2026, 11:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 20, 2026, 03:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 04:44 PM UTC
This incident has been resolved.
Minor August 14, 2026 US Platform 3: Cloud Agents Not Reporting Current VM Data (IM-12820) 1d 2h Cloud Agent (CA)
Started Aug 14, 2026, 05:25 PM UTC· resolved Aug 15, 2026, 07:46 PM UTC
- investigating Aug 14, 2026, 05:25 PM UTC
Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820
- monitoring Aug 14, 2026, 11:25 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 15, 2026, 07:11 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 15, 2026, 07:46 PM UTC
This incident has been resolved.
Minor August 11, 2026 US Platform 1: CA UI and PA UI Impacted (IM-12816) 9h 2m Cloud Agent (CA), Policy Audit (PA)
Started Aug 11, 2026, 04:15 PM UTC· resolved Aug 12, 2026, 01:18 AM UTC
- investigating Aug 11, 2026, 04:15 PM UTC
Qualys Cloud Operations is currently investigating an issue on US Platform 1 that is causing the CA module to load with blank results along with the PA module to load with an error message. Further updates will be shared as they become available. The ticket reference for this incident is IM-12816.
- investigating Aug 11, 2026, 08:15 PM UTC
We are continuing to investigate this issue.
- identified Aug 11, 2026, 09:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 11, 2026, 09:48 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 12, 2026, 01:18 AM UTC
This incident has been resolved.
Minor August 11, 2026 US Platform 3: Delay in Data Reflection in UI (IM-12795) 2d 19h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Total Cloud and 3 more
Started Aug 11, 2026, 03:54 PM UTC· resolved Aug 14, 2026, 11:14 AM UTC
- investigating Aug 11, 2026, 03:54 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12795
- investigating Aug 11, 2026, 09:52 PM UTC
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
- investigating Aug 12, 2026, 01:41 PM UTC
Qualys Operations and Engineering teams continue working on the issue that is causing the indexing delay. We will provide additional updates as more information becomes available.
- investigating Aug 12, 2026, 05:22 PM UTC
We are continuing to investigate this issue.
- investigating Aug 12, 2026, 05:23 PM UTC
We are continuing to investigate this issue.
- identified Aug 12, 2026, 09:26 PM UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- monitoring Aug 13, 2026, 03:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 11:14 AM UTC
This incident has been resolved.
Minor August 7, 2026 US Platform 1: High Lag on Data Sync Service [IM-12813] 4d 2h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM) and 1 more
Started Aug 07, 2026, 03:27 PM UTC· resolved Aug 11, 2026, 05:36 PM UTC
- investigating Aug 07, 2026, 03:28 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Ticket reference for this activity is: IM-12813.
- identified Aug 07, 2026, 04:59 PM UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- monitoring Aug 10, 2026, 08:07 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 10, 2026, 09:02 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 11, 2026, 05:36 PM UTC
This incident has been resolved.
Minor August 7, 2026 EU Platform 2: Delay in VM Scan Processing [IM-12811] 4d 17h Vulnerability Management (VM)
Started Aug 07, 2026, 10:36 AM UTC· resolved Aug 12, 2026, 03:49 AM UTC
- investigating Aug 07, 2026, 10:36 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12811
- identified Aug 07, 2026, 11:47 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 10, 2026, 09:09 PM UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- monitoring Aug 11, 2026, 04:21 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 12, 2026, 03:49 AM UTC
This incident has been resolved.
Minor August 6, 2026 US Platform 1: Delay in VM Scan Processing [IM-12807] 5d 4h Vulnerability Management (VM)
Started Aug 06, 2026, 08:22 AM UTC· resolved Aug 11, 2026, 01:00 PM UTC
- investigating Aug 06, 2026, 08:22 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 1. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12807
- identified Aug 06, 2026, 02:26 PM UTC
Qualys Cloud Platform Operations has identified the issue and is currently implementing a fix. This problem is delaying data processing. Users will notice that information takes longer than expected to become available in UI and via API. Further updates will be shared as they become available
- monitoring Aug 07, 2026, 08:27 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 10, 2026, 09:12 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 11, 2026, 01:00 PM UTC
This incident has been resolved.
Major August 6, 2026 IN Platform 1: PA (PC) & SCA Modules are getting routed to VMDR modules (IM-12806) 9h 49m Policy Audit (PA), Security Configuration Assessment (SCA)
Started Aug 06, 2026, 06:43 AM UTC· resolved Aug 06, 2026, 04:33 PM UTC
- investigating Aug 06, 2026, 06:43 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys Ind Platform 1 wherein post clicking on the Policy Audit (Policy Compliance) & SCA modules expect Dashboard, Posture, Audit Fix and Response getting routed to VMDR modules. Further updates will be shared as they become available.
- investigating Aug 06, 2026, 11:33 AM UTC
We are continuing to investigate this issue however below is the workaround that will unblock you till we have permanent fix. 1. Login on the UI 2. You will be either routed to VMDR or Policy Audit Module. 3. Click on the Scans or Policies tab under Menu. 4. Click on the Help option on Top Right Hand Side. 5. Click on Home Page. 6. Select either Compliance Policies or Report. 7. Log out the session and Re-Login
- monitoring Aug 06, 2026, 04:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2026, 04:33 PM UTC
This incident has been resolved.
Minor August 5, 2026 IN Platform 1: High Portal Indexing Lag (IM-12804) 2d 8h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Unified Dashboard (UD)
Started Aug 05, 2026, 08:18 AM UTC· resolved Aug 07, 2026, 05:10 PM UTC
- investigating Aug 05, 2026, 08:18 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys Ind Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
- identified Aug 05, 2026, 08:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2026, 08:16 PM UTC
We have implemented a fix and are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 07, 2026, 05:10 PM UTC
This incident has been resolved.
Minor August 4, 2026 US Platform 1: Delay in Data reflection in UI [IM-12802] 7d 10h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM) and 1 more
Started Aug 04, 2026, 03:06 PM UTC· resolved Aug 12, 2026, 01:21 AM UTC
- investigating Aug 04, 2026, 03:06 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. Dynamic tag evaluation may also be affected by this. Further updates will be shared as they become available.
- investigating Aug 05, 2026, 12:18 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 05, 2026, 03:15 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 07, 2026, 05:14 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- monitoring Aug 10, 2026, 08:53 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 11, 2026, 10:03 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 12, 2026, 01:21 AM UTC
This incident has been resolved.
Minor August 4, 2026 PCI Platform: Some PCI Scan Finished with "No Host Alive" Status in PCI accounts (IM-12799) 10d 8h PCI Platform
Started Aug 04, 2026, 04:32 AM UTC· resolved Aug 14, 2026, 01:26 PM UTC
- investigating Aug 04, 2026, 04:32 AM UTC
Qualys Cloud Platform Operations is investigating an issue causing some of the PCI scans to end in "No Host Alive" status in PCI accounts. Further updates will be shared as they become available. The ticket reference for this activity is IM-12799.
- investigating Aug 05, 2026, 12:19 AM UTC
We are continuing to investigate this issue.
- investigating Aug 06, 2026, 11:40 PM UTC
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
- identified Aug 07, 2026, 04:58 PM UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- identified Aug 10, 2026, 08:48 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 12, 2026, 06:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 01:26 PM UTC
This incident has been resolved.
Minor July 31, 2026 US Platforms 1 and 2: Slowness Observed in Unified Dashboard (IM-12794) 7h 46m Unified Dashboard (UD), Unified Dashboard (UD)
Started Jul 31, 2026, 07:16 PM UTC· resolved Aug 01, 2026, 03:02 AM UTC
- identified Jul 31, 2026, 07:16 PM UTC
Qualys Cloud Operations has observed an issue causing slowness with loading dashboards and data within our Unified Dashboard module. A fix has already been identified and is currently in progress of being implemented. Further updates will be shared as they become available. The ticket reference for this incident is IM-12794
- identified Jul 31, 2026, 07:57 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 31, 2026, 08:13 PM UTC
As a workaround, to bypass the page loading is to use this URL path (after .com): /fo/home/startGuide.php
- monitoring Jul 31, 2026, 11:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2026, 03:02 AM UTC
This incident has been resolved.
Major July 30, 2026 PCI Platform: PCI scans are reported as failed in PCI accounts (IM-12792) 13h 41m PCI Platform
Started Jul 30, 2026, 06:40 AM UTC· resolved Jul 30, 2026, 08:22 PM UTC
- investigating Jul 30, 2026, 06:40 AM UTC
Qualys Cloud Platform Operations is investigating an issue causing PCI scans to end in failed status in PCI accounts. Further updates will be shared as they become available. The ticket reference for this activity is IM-12792.
- identified Jul 30, 2026, 05:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 30, 2026, 06:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2026, 08:22 PM UTC
This incident has been resolved.
Minor July 30, 2026 US Platform 1: High Lag on Data Sync Service [IM-12791] 1d 21h Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM) and 1 more
Started Jul 30, 2026, 03:05 AM UTC· resolved Aug 01, 2026, 12:13 AM UTC
- investigating Jul 30, 2026, 03:05 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 2. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.
- identified Jul 30, 2026, 11:03 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 30, 2026, 02:18 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 31, 2026, 11:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2026, 12:13 AM UTC
This incident has been resolved.
Major July 29, 2026 EU Platform 2: High Lag on Data Sync Service [IM-12790] 6d Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Vulnerability Management (VM) and 1 more
Started Jul 29, 2026, 03:34 AM UTC· resolved Aug 04, 2026, 04:28 AM UTC
- investigating Jul 29, 2026, 03:34 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 2. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Dynamic tag evaluation may also get impacted due to this. Further updates will be shared as they become available.
- identified Jul 29, 2026, 05:24 PM UTC
Qualys Cloud Platform Operations team has identified the issue and is working on a fix for it, which is causing an indexing delay on the Qualys EU Platform 2. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.
- identified Jul 30, 2026, 02:52 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 31, 2026, 11:32 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 03, 2026, 08:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 04, 2026, 04:28 AM UTC
This incident has been resolved.
Critical July 28, 2026 VM/PC Scan Error Across All Shared Cloud Platforms (IM-12787) 2d 8h Policy Audit (PA), Policy Audit (PA), Policy Audit (PA), Policy Audit (PA) and 24 more
Started Jul 28, 2026, 04:02 AM UTC· resolved Jul 30, 2026, 12:45 PM UTC
- investigating Jul 28, 2026, 04:02 AM UTC
Multiple Shared Cloud Platforms are currently experiencing an issue with VM/PC scan data processing. The Qualys Cloud Platform Operations team is actively investigating the issue; however, scan execution is functioning normally. Impacted Platform : AEPOD1, USPOD2, INPOD1, AUPOD1, UKPOD1, CAPOD1, and EUPOD1. Further updates will be shared as they become available. Incident Reference: IM-12786.
- investigating Jul 28, 2026, 04:20 AM UTC
We are continuing to investigate this issue.
- investigating Jul 28, 2026, 04:27 AM UTC
We are continuing to investigate this issue.
- identified Jul 28, 2026, 04:42 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 28, 2026, 04:48 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 28, 2026, 05:08 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 28, 2026, 07:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2026, 12:45 PM UTC
This incident has been resolved.
Major July 27, 2026 Multiple Shared Platforms: Qualys PCI Account Creation Impacted [IM-12786] 17h 39m PCI Platform
Started Jul 27, 2026, 02:25 PM UTC· resolved Jul 28, 2026, 08:04 AM UTC
- investigating Jul 27, 2026, 02:25 PM UTC
Multiple Shared Cloud Platform is currently experiencing an issue with new account creation in PCI. The Qualys Cloud Platform Operations team is actively investigating the issue however scans are functioning normally. Only the New Account Creation is affected. Impacted PODs EUPOD1 EUPOD2 EUPOD3 INDPOD1 USPOD1 USPOD2 USPOD3 USPOD4 AUPOD1 Further updates will be shared as they become available. Ticket reference for this incident: IM-12786.
- identified Jul 27, 2026, 04:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 27, 2026, 11:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2026, 08:04 AM UTC
This incident has been resolved.