Qualys incident

EU Platform 2: UI and API Services Impacted Due to OCI Outage (IM-12762)

Critical Resolved View vendor source →

Qualys experienced a critical incident on July 14, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 03:38 PM UTC
Resolved
Jul 15, 2026, 04:38 PM UTC
Duration
1d 1h
Detected by Pingoru
Jul 14, 2026, 03:38 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

  1. investigating Jul 14, 2026, 03:38 PM UTC

    Qualys Cloud Operations is currently investigating an issue that is causing the VMDR module and API to return 503 errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12762

  2. investigating Jul 14, 2026, 04:34 PM UTC

    After further observation, this is a complete outage on EU Platform 2 as most services are impacted due to the ongoing OCI outage. We are continuing to work with OCI to restore services as quick as possible.

  3. identified Jul 14, 2026, 07:05 PM UTC

    Login and scan workflows are restored. Further updates will be shared as they become available.

  4. identified Jul 14, 2026, 08:15 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 14, 2026, 08:51 PM UTC

    The services are being restored. Modules should be accessible. Further updates will be shared as they become available.

  6. monitoring Jul 14, 2026, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jul 15, 2026, 04:38 PM UTC

    This incident has been resolved.