Qualys incident

UK Platform 1: Scan Data Processing Stuck (IM-12781)

Critical Resolved View vendor source →

Qualys experienced a critical incident on July 22, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 10:45 AM UTC
Resolved
Jul 22, 2026, 02:47 PM UTC
Duration
4h 1m
Detected by Pingoru
Jul 22, 2026, 10:45 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Policy Audit (PA)Vulnerability Management (VM)Web Application Scanning (WAS)Security Configuration Assessment (SCA)Unified Dashboard (UD)

Update timeline

  1. investigating Jul 22, 2026, 10:45 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys UK Platform 1, where scan data processing has completely stopped. As a result, newly collected scan data is not being processed or reflected in the UI. Users may observe that information is not being updated across AssetView, VM Dashboard, Cloud Agent, CSAM/GAV, Policy Audit, Web Application Scanning, and Unified Dashboard. Our teams are actively working to restore scan data processing. Further updates will be provided as more information becomes available.

  2. monitoring Jul 22, 2026, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2026, 02:47 PM UTC

    This incident has been resolved.