Qualys incident

EU Platform 2: Multiple services are impacted [IM-12752]

Critical Resolved View vendor source →

Qualys experienced a critical incident on July 9, 2026 affecting CertView (CERT) and Cloud Agent (CA) and 1 more component, lasting 9h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 04:16 AM UTC
Resolved
Jul 09, 2026, 02:15 PM UTC
Duration
9h 58m
Detected by Pingoru
Jul 09, 2026, 04:16 AM UTC

Affected components

CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)File Integrity Monitoring (FIM)Connector CentralizationQualys Flow (QFLOW)

Update timeline

  1. investigating Jul 09, 2026, 04:16 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue affecting Qualys EU Platform 2, where multiple services are impacted including CAUI, CertView, Total Cloud, File Integrity Monitoring, Container Security, Connector, Qualys flow. Users might notice degraded performance while access the modules. Further updates will be shared as they become available. For reference, the ticket number for this incident is IM-12752.

  2. monitoring Jul 09, 2026, 04:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 09, 2026, 02:15 PM UTC

    This incident has been resolved.