Qualys incident

EU Platform 2: Schedule VM/PC reports and Knowledge Base API issue [IM-12755]

Minor Resolved View vendor source →

Qualys experienced a minor incident on July 13, 2026 affecting Policy Audit (PA) and Vulnerability Management (VM), lasting 6h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 10:11 AM UTC
Resolved
Jul 13, 2026, 04:37 PM UTC
Duration
6h 25m
Detected by Pingoru
Jul 13, 2026, 10:11 AM UTC

Affected components

Policy Audit (PA)Vulnerability Management (VM)

Update timeline

  1. investigating Jul 13, 2026, 10:11 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue affecting VM and PC Scheduled reports. Further updates will be shared as they become available. Ticket reference for this incident: IM-12755.

  2. investigating Jul 13, 2026, 12:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 13, 2026, 02:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 13, 2026, 04:37 PM UTC

    This incident has been resolved.