Qualys incident

All Shared Platforms : Patch Management - Mitigation(MTG) library sync issue (IM-12756)

Minor Resolved View vendor source →

Qualys experienced a minor incident on July 13, 2026 affecting Patch Management (PM) and Patch Management (PM) and 1 more component, lasting 23h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 11:03 AM UTC
Resolved
Jul 14, 2026, 10:58 AM UTC
Duration
23h 54m
Detected by Pingoru
Jul 13, 2026, 11:03 AM UTC

Affected components

Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)Patch Management (PM)

Update timeline

  1. investigating Jul 13, 2026, 11:03 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue affecting the Mitigation library sync. Due to this issue, only new vulnerabilities will not be available for Mitigation. Our teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available. For reference, the incident tracking ID for this activity is IM-12756.

  2. investigating Jul 13, 2026, 03:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 13, 2026, 10:26 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 14, 2026, 10:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 14, 2026, 10:58 AM UTC

    This incident has been resolved.