Qualys incident
EU Platform 2 - Delay in data processing to the UI and via API (IM-12776)
Qualys experienced a critical incident on July 20, 2026 affecting VMDR Mobile and Vulnerability Management (VM) and 1 more component, lasting 3d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 09:09 AM UTC
Qualys VM Platform Operations has identified high lag on vm-scan-event which will impact VM, ML as-well Agent scan processing. We are observing the increase in unprocessed scan count and taking required actions. Further updates will be shared as they become available. Ticket reference for this activity is IM-12776.
- investigating Jul 21, 2026, 08:48 AM UTC
We are continuing to investigate this issue.
- identified Jul 21, 2026, 08:52 PM UTC
Qualys Cloud Platform Operations has currently identified an issue on the Qualys EU Platform 2, and a fix is being implemented. Users will notice that the latest information takes longer than expected to become available in UI for VM, VMDR Mobile, and VMDR OT modules.
- monitoring Jul 22, 2026, 02:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2026, 01:20 AM UTC
This incident has been resolved.