Qualys incident

US Platform 3: Multiple UI Modules Access Issue (IM-12774)

Critical Resolved View vendor source →

Qualys experienced a critical incident on July 17, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 4h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 08:32 AM UTC
Resolved
Jul 17, 2026, 12:52 PM UTC
Duration
4h 19m
Detected by Pingoru
Jul 17, 2026, 08:32 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

  1. investigating Jul 17, 2026, 08:32 AM UTC

    We are investigating an issue on the US03 Platform where users accessing VMDR are being unexpectedly redirected to the login page, impacting multiple UI modules. API functionality and scanning operations remain unaffected. We will provide further updates as they become available.

  2. monitoring Jul 17, 2026, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2026, 12:52 PM UTC

    This incident has been resolved.