Qualys incident
IN Platform 1: Portal Indexing Lag is increasing(IM-12771)
Qualys experienced a minor incident on July 16, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 11d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 02:36 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys In Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
- identified Jul 21, 2026, 08:55 PM UTC
Qualys Cloud Platform Operations has currently identified an issue on the Qualys IN Platform 1, and a fix is being implemented. Users will notice that the latest information takes longer than expected to become available in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard modules.
- monitoring Jul 25, 2026, 01:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 27, 2026, 03:01 PM UTC
This incident has been resolved.