Qualys incident

EU Platform 2 : Delay in VM Scan Processing (IM-12770)

Minor Resolved View vendor source →

Qualys experienced a minor incident on July 16, 2026 affecting Vulnerability Management (VM), lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 01:58 PM UTC
Resolved
Jul 18, 2026, 12:48 AM UTC
Duration
1d 10h
Detected by Pingoru
Jul 16, 2026, 01:58 PM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating Jul 16, 2026, 01:58 PM UTC

    Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available.

  2. identified Jul 17, 2026, 01:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 17, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 18, 2026, 12:48 AM UTC

    This incident has been resolved.