Qualys experienced a critical incident on July 23, 2026 affecting Endpoint Detection and Response (EDR), lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Endpoint Detection and Response (EDR)
Update timeline
- investigating Jul 23, 2026, 01:40 PM UTC
We are currently investigating an issue with the US03 platform in which the EDR UI is inaccessible. Our technical teams are actively working to identify the cause and restore access. Ticket reference for this activity: IM-12785
- monitoring Jul 23, 2026, 01:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 02:17 PM UTC
This incident has been resolved.