Qualys incident

EU Platform 1: Qualys UI Login Issues (IM-12767)

Critical Resolved View vendor source →

Qualys experienced a critical incident on July 15, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 9h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 08:44 AM UTC
Resolved
Jul 15, 2026, 05:45 PM UTC
Duration
9h 1m
Detected by Pingoru
Jul 15, 2026, 08:44 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

  1. investigating Jul 15, 2026, 08:44 AM UTC

    We are currently investigating an issue affecting user logins on the EU Platform 1. Scans and APIs are also impacted. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as they become available. The ticket reference for this incident is IM-12767.

  2. identified Jul 15, 2026, 08:47 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 15, 2026, 10:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 15, 2026, 05:45 PM UTC

    This incident has been resolved.