Qualys incident

US Platform 2 - Unable to login (IM-12745)

Critical Resolved View vendor source →

Qualys experienced a critical incident on July 6, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 08:44 PM UTC
Resolved
Jul 07, 2026, 02:41 AM UTC
Duration
5h 56m
Detected by Pingoru
Jul 06, 2026, 08:44 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

  1. investigating Jul 06, 2026, 08:44 PM UTC

    Qualys Cloud Operations team is currently investigating an issue affecting user login to the US Platform 2. Further updates will be shared as they become available. For reference, the ticket number for this incident is IM-12745.

  2. identified Jul 06, 2026, 09:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 06, 2026, 11:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2026, 02:41 AM UTC

    This incident has been resolved.