Neon One Outage History

We are currently investigating an issue where some donation forms may display as a blank grey page. If you are experiencing this, a temporary workaround is to remove any apostrophes ( ' ) or backslashes ( \ ) from your suggested donation amount descriptions in your form settings. Our team is actively working on a permanent fix and will provide an update once resolved. We apologize for the inconvenience.

Admin users during login to the Arts People application are seeing a message stating, "ERROR: constraint "primary_key" for table "db_t_page_history" does not exist." Please note that the Arts People engineering team is aware of the error being surfaced and are working to resolve. In the meantime, selecting the Administrator Login button WILL bring the user into the application as expected. Please reach out to Arts People support if you are unable to get into the application after selecting Administrator Login when seeing this error.

We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.

We have identified the issue causing API and Pay Portal timeouts and are implementing a fix. As a correction to our earlier message, some charges were not able to process due to errors initiating the session. We apologize for any inconvenience this has caused, and we will provide another update when the fix is in place.

This issue has been identified and a fix is being implemented. Thank you for you continued patience, and keep posted for updates on issue resolution.

We've identified an issue with the Inspire WordPress website platform that is causing Event pages to display as blank. We are actively working to implement a fix to our Event plugin to resolve this issue. This issue does NOT impact Neon Websites customers. Only Inspire WordPress websites are affected. Thank you for your patience.

The issue has been identified and a fix is being implemented.

We have identified that the root cause originates with one of our service partners. We are in active communication with their technical team and are monitoring their progress closely for a resolution.

Our partners at PayPal are finalizing a fix for the Venmo button visibility issue on iOS (non-Safari browsers). The current estimated resolution window is late April. We are in active communication with their team and will provide the exact resolution date as soon as it becomes available.

Our partners at PayPal implemented a fix for the Venmo button visibility issue on iOS (non-Safari browsers) the resolution applied to both Safari and Chrome. It appears there is a persistent issue seeing the Venmo button when utilizing the Google app. We are in active communication with their team to work toward a full resolution.

The issue has been identified and we are working to implement a fix to resolve the issue. Thank you again for your patience.

We are continuing to work on a fix for this issue. Thank you for your continued patience as we get service restored.

We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.

We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.

We are experiencing a delay in loading pages within CRM. Our team has identified the probable cause and are deploying a fix.

We are aware of a slowdown in Neon CRM which caused some users to experience issues with logging in and accessing specific features. We have identified a fix and are continuing to monitor the situation. Thank you for your patience and understanding.

Neon CRM's text message sending partner is reporting delays for outbound toll-free SMS messaging. Neon One is engaging with the partner to restore expected timely SMS delivery. We will continue to monitor for updates.

We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively working on an alternative solution. We apologize for the inconvenience and will provide an update shortly.

We are currently monitoring a widespread Cloudflare outage that is impacting access to neonone.com. If you are trying to log in to your account, please use this direct link: https://app.neonsso.com/

We are currently fixing an issue causing some users to be unable to log in to https://app.neonsso.com/login to access their Neon One applications. We are expecting brief downtime for user login while we release a fix for this issue. Front end forms and payments are not impacted.

The issue has been identified and a fix is being implemented.