Neon One Outage History

There were 7 Neon One outages since March 3, 2026 totaling 283h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.neonone.com

Minor April 13, 2026

Arts People login error messaging

Detected by Pingoru: Apr 13, 2026, 01:46 PM UTC
Resolved: Apr 13, 2026, 02:55 PM UTC
Duration: 1h 8m

Affected: Arts People

Timeline · 2 updates

identified Apr 13, 2026, 01:46 PM UTC

Admin users during login to the Arts People application are seeing a message stating, "ERROR: constraint "primary_key" for table "db_t_page_history" does not exist." Please note that the Arts People engineering team is aware of the error being surfaced and are working to resolve. In the meantime, selecting the Administrator Login button WILL bring the user into the application as expected. Please reach out to Arts People support if you are unable to get into the application after selecting Administrator Login when seeing this error.
resolved Apr 13, 2026, 02:55 PM UTC

A fix for this issue has been released, resolving the error. Please reach out to Arts People support with any questions or if this issue persists.

Read the full incident report →

Critical March 20, 2026

Intermittent charging issues with Neon Pay

Detected by Pingoru: Mar 20, 2026, 10:14 PM UTC
Resolved: Mar 23, 2026, 01:08 PM UTC
Duration: 2d 14h

Affected: Neon PayNeon CRMArts People

Timeline · 4 updates

investigating Mar 20, 2026, 10:14 PM UTC

We are currently investigating an issue causing charges to intermittently fail on Neon Pay across all applications.
identified Mar 20, 2026, 11:00 PM UTC

We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.
monitoring Mar 21, 2026, 12:00 AM UTC

All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.
resolved Mar 23, 2026, 01:08 PM UTC

No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.

Read the full incident report →

Notice March 17, 2026

CRM Latency

Detected by Pingoru: Mar 17, 2026, 04:01 PM UTC
Resolved: Mar 17, 2026, 07:10 PM UTC
Duration: 3h 9m

Affected: Neon CRM

Timeline · 2 updates

monitoring Mar 17, 2026, 04:01 PM UTC

Our team has addressed an issue with our database resulting in latency issues. We have implemented a fix and are monitoring the situation closely. We apologize for any inconvenience this might have caused.
resolved Mar 17, 2026, 07:10 PM UTC

The issues regarding system latency have been fully resolved, all services have returned to normal operating parameters. We apologize for the inconvenience.

Read the full incident report →

Major March 16, 2026

Neon Pay Portal Timeout Error

Detected by Pingoru: Mar 16, 2026, 03:17 PM UTC
Resolved: Mar 17, 2026, 01:03 PM UTC
Duration: 21h 45m

Affected: Neon Pay

Timeline · 4 updates

investigating Mar 16, 2026, 03:17 PM UTC

We are currently investigating an issue preventing some users from accessing Neon Pay. Charging is not affected. We will provide an update as we learn more.
identified Mar 16, 2026, 03:48 PM UTC

We have identified the issue causing API and Pay Portal timeouts and are implementing a fix. As a correction to our earlier message, some charges were not able to process due to errors initiating the session. We apologize for any inconvenience this has caused, and we will provide another update when the fix is in place.
monitoring Mar 16, 2026, 03:56 PM UTC

The fix has been implemented. Users are now able to access the Pay Portal and process charges as usual. We will continue to monitor the fix before closing this incident.
resolved Mar 17, 2026, 01:03 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 12, 2026

Credit Card processing error with Neon Pay

Detected by Pingoru: Mar 12, 2026, 02:13 PM UTC
Resolved: Mar 12, 2026, 10:01 PM UTC
Duration: 7h 47m

Affected: Arts People

Timeline · 4 updates

investigating Mar 12, 2026, 02:13 PM UTC

We have been made aware of and are currently investigating an issue with Credit Card transactions through Neon Pay. Users are receiving the error, 'You do not have access to this merchant account. If you think this is an error, check the organization_id or application_id included in your request.' Thank you for your patience as we identify and implement a fix.
identified Mar 12, 2026, 02:51 PM UTC

This issue has been identified and a fix is being implemented. Thank you for you continued patience, and keep posted for updates on issue resolution.
monitoring Mar 12, 2026, 03:21 PM UTC

A fix has been implemented and we are monitoring to ensure the issue does not recur.
resolved Mar 12, 2026, 10:01 PM UTC

After a period of monitoring, the issue has not recurred and this incident can be confirmed as resolved.

Read the full incident report →

Major March 11, 2026

Inspire WordPress Platform Only

Detected by Pingoru: Mar 11, 2026, 09:38 PM UTC
Resolved: Mar 12, 2026, 09:17 PM UTC
Duration: 23h 38m

Affected: Neon Websites

Timeline · 3 updates

identified Mar 11, 2026, 09:38 PM UTC

We've identified an issue with the Inspire WordPress website platform that is causing Event pages to display as blank. We are actively working to implement a fix to our Event plugin to resolve this issue. This issue does NOT impact Neon Websites customers. Only Inspire WordPress websites are affected. Thank you for your patience.
monitoring Mar 12, 2026, 01:12 PM UTC

We have implemented a fix to our Event plugin and Inspire WordPress websites are now fully operational. We are continuing to monitor the results.
resolved Mar 12, 2026, 09:17 PM UTC

We have successfully resolved an issue affecting event pages on our Inspire WordPress platform. Following a recent system update, our team identified a necessary plugin adjustment to ensure events load correctly. All event pages are now fully restored. We apologize for any inconvenience this may have caused.

Read the full incident report →

Major March 3, 2026

Arts People System Slowdown

Detected by Pingoru: Mar 03, 2026, 07:05 PM UTC
Resolved: Mar 10, 2026, 02:03 PM UTC
Duration: 6d 18h

Affected: Arts People

Timeline · 8 updates

investigating Mar 03, 2026, 04:28 PM UTC

We are currently investigating an issue with the Arts People system that is causing admin and public page slow downs. Pages are taking anywhere from 20-60 seconds to load. We will update this status page as soon as we have more information on a solution. Thank you for your patience.
identified Mar 03, 2026, 05:41 PM UTC

The issue has been identified and we are working to implement a fix to resolve the issue. Thank you again for your patience.
identified Mar 03, 2026, 06:12 PM UTC

We are continuing to work on a fix for this issue. Thank you for your continued patience as we get service restored.
identified Mar 03, 2026, 07:05 PM UTC

We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.
identified Mar 03, 2026, 08:22 PM UTC

We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.
monitoring Mar 03, 2026, 09:26 PM UTC

A fix has been implemented and we are continuing to monitor to ensure the issue does not recur.
monitoring Mar 04, 2026, 03:40 PM UTC

We are continuing to monitor to ensure that issues do not recur.
resolved Mar 10, 2026, 02:03 PM UTC

After continued monitoring of this situation, this incident is now resolved.

Read the full incident report →

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