Neon One incident

Neon CRM: Login and loading issues for customers with an SSL certificate (custom domain)

Major Resolved View vendor source →

Neon One experienced a major incident on June 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2026, 06:45 PM UTC
Resolved
Jun 13, 2026, 06:00 PM UTC
Duration
—
Detected by Pingoru
Jun 13, 2026, 06:45 PM UTC

Update timeline

  1. resolved Jun 13, 2026, 06:45 PM UTC

    Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their systems. This issue has been resolved and the change creating this error was rolled back.