Neon One incident

Neon CRM: Login and loading issues for customers with an SSL certificate (custom domain)

Resolved after 8 hours, on June 13, 2026.

resolved Jun 13, 2026, 06:45 PM UTC

Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their systems. This issue has been resolved and the change creating this error was rolled back.

Started
Jun 13, 2026, 11:00 AM UTC
Resolved
Jun 13, 2026, 07:00 PM UTC
Duration
8h
Detected by Pingoru
Jun 13, 2026, 11:00 AM UTC

Update timeline

  1. resolved Jun 13, 2026, 06:45 PM UTC

    Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their systems. This issue has been resolved and the change creating this error was rolled back.

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