Neon One Outage History

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Neon One had 34 outages in the last 2 years totaling 123h 10m of downtime — averaging 1.4 incidents per month.

There were 34 Neon One outages since May 21, 2025 totaling 123h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.neonone.com

Minor August 28, 2025

Intermittent login issues on Google Chrome

Detected by Pingoru
Aug 28, 2025, 03:08 PM UTC
Resolved
Aug 28, 2025, 04:25 PM UTC
Duration
1h 17m
Timeline · 3 updates
  1. investigating Aug 28, 2025, 03:08 PM UTC

    Some Clients are reporting intermittent issues logging in via Google Chrome. At the moment, login access appears to be working as expected on other browsers. We are investigating this issue and will update the status as we learn more.

  2. monitoring Aug 28, 2025, 03:39 PM UTC

    A fix has been implemented and login access issues are resolved. We are monitoring the issue to ensure it doesn't reoccur.

  3. resolved Aug 28, 2025, 04:25 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor August 18, 2025

Intermittent Reporting Errors

Detected by Pingoru
Aug 18, 2025, 07:37 PM UTC
Resolved
Aug 19, 2025, 02:33 PM UTC
Duration
18h 56m
Affected: Neon CRM
Timeline · 3 updates
  1. investigating Aug 18, 2025, 07:37 PM UTC

    We've received reports that some clients are experiencing intermittent error messages while running reports. We are urgently investigating the issue.

  2. monitoring Aug 18, 2025, 08:39 PM UTC

    We are currently addressing each instance that was impacted. We will continue to monitor the issue. If you experience any error messages when running reports, please reach out to our support team.

  3. resolved Aug 19, 2025, 02:33 PM UTC

    We've identified the cause of these intermittent reporting issues as our scheduled annual system maintenance. The maintenance is now complete, and all reporting functions have been restored. We are taking steps to ensure our maintenance process avoids this in the future.

Read the full incident report →

Critical August 10, 2025

Disruption to Email service

Detected by Pingoru
Aug 10, 2025, 06:29 PM UTC
Resolved
Aug 10, 2025, 08:22 PM UTC
Duration
1h 53m
Affected: Neon CRM
Timeline · 5 updates
  1. investigating Aug 10, 2025, 06:29 PM UTC

    Neon CRM is experiencing a disruption with its email service. Users have reported an inability to send emails. We are investigating this issue and will provide updates as we work towards resolution.

  2. investigating Aug 10, 2025, 06:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 10, 2025, 07:08 PM UTC

    Our team has identified the cause of this issue and is working towards a resolution. We will continue to provide updates as we address the problem.

  4. monitoring Aug 10, 2025, 07:39 PM UTC

    We've identified the issue and implemented a fix. Currently, we are monitoring to ensure no further action is needed.

  5. resolved Aug 10, 2025, 08:22 PM UTC

    After further monitoring, no additional issues have been reported. The incident has been resolved. Thanks for your patience!

Read the full incident report →

Critical July 1, 2025

Arts People Outage

Detected by Pingoru
Jul 01, 2025, 07:11 PM UTC
Resolved
Jul 01, 2025, 08:36 PM UTC
Duration
1h 25m
Affected: Arts People
Timeline · 4 updates
  1. investigating Jul 01, 2025, 07:11 PM UTC

    Arts People is currently experiencing an outage. Team is investigating.

  2. identified Jul 01, 2025, 07:33 PM UTC

    Our developers have identified the cause of the outage. We have temporarily neutralized the cause but are working on a more permanent fix. Until then users will experience slower load times.

  3. identified Jul 01, 2025, 08:08 PM UTC

    Developers are continuing to work on a fix for this issue but system is slowly coming back to normal on its own as loads are diminishing. We apologize for the inconvenience and will keep you updated.

  4. resolved Jul 01, 2025, 08:36 PM UTC

    system performance has returned to normal

Read the full incident report →

Minor June 10, 2025

Neon CRM Slowdown

Detected by Pingoru
Jun 10, 2025, 03:44 PM UTC
Resolved
Jun 11, 2025, 02:21 PM UTC
Duration
22h 36m
Affected: Neon CRM
Timeline · 5 updates
  1. investigating Jun 10, 2025, 03:44 PM UTC

    We are currently investigating slow responses in Neon CRM. Updates will be posted here as more information is available.

  2. identified Jun 10, 2025, 04:47 PM UTC

    We have identified the issue causing slow response times in Neon CRM and are working on implementing a fix. Updates will be posted here when we have more information.

  3. monitoring Jun 10, 2025, 05:44 PM UTC

    A fix has been implemented and performance has returned to normal. We will continue to monitor closely. Please contact our support team with any further questions or concerns.

  4. monitoring Jun 10, 2025, 10:19 PM UTC

    The issues causing slow responses in Neon CRM are resolved. We will continue to monitor. Please contact our support team with any further questions or concerns.

  5. resolved Jun 11, 2025, 02:21 PM UTC

    The issues causing slow responses in Neon CRM are resolved. Please contact our support team with any further questions or concerns.

Read the full incident report →

Minor June 2, 2025

Arts People experiencing slowdown

Detected by Pingoru
Jun 02, 2025, 03:23 PM UTC
Resolved
Jun 02, 2025, 05:47 PM UTC
Duration
2h 23m
Affected: Arts People
Timeline · 3 updates
  1. investigating Jun 02, 2025, 03:23 PM UTC

    Arts People is currently experiencing a system slowdown. We have identified the issue and are actively working on a fix.

  2. investigating Jun 02, 2025, 05:46 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 02, 2025, 05:47 PM UTC

    The slowdown has been resolved. Things should be running smoothly now. We're working on a long-term fix to prevent it from happening again. Thanks for your patience!

Read the full incident report →

Minor May 28, 2025

CCM Domain Error

Detected by Pingoru
May 28, 2025, 01:37 PM UTC
Resolved
May 28, 2025, 02:24 PM UTC
Duration
46m
Timeline · 2 updates
  1. investigating May 28, 2025, 01:37 PM UTC

    We are currently investigating an issue that is causing some Neon CCM clients to receive a domain error. This is also preventing clients from accessing the CCM Support Portal. We will update this page when we have more information.

  2. resolved May 28, 2025, 02:24 PM UTC

    The issue impacting Neon CCM systems has been resolved and all systems are operating as expected. Clients may need to clear their browser's cache in order to view the system's login page. Please contact our support team with any further questions or issues.

Read the full incident report →

Minor May 21, 2025

Neon CRM Intermittent Slowness and Errors

Detected by Pingoru
May 21, 2025, 06:41 PM UTC
Resolved
May 21, 2025, 07:13 PM UTC
Duration
32m
Affected: Neon CRM
Timeline · 2 updates
  1. investigating May 21, 2025, 06:41 PM UTC

    Some users have reported intermittent slowness and error messages when using Neon CRM. We are actively investigating.

  2. resolved May 21, 2025, 07:13 PM UTC

    We have identified the cause of intermittent slowness and error messages and have restarted our servers with no downtime. These issues appear to have been resolved. We will continue to monitor.

Read the full incident report →