Neon One incident

NextGen Events – Credit Card Processing Unavailable

Minor Resolved View vendor source →

Neon One experienced a minor incident on October 8, 2026 affecting Neon Pay and Neon CRM, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2026, 10:23 PM UTC
Resolved
Oct 08, 2026, 10:46 PM UTC
Duration
22m
Detected by Pingoru
Oct 08, 2026, 10:23 PM UTC

Affected components

Neon PayNeon CRM

Update timeline

  1. identified Oct 08, 2026, 10:23 PM UTC

    We're aware that credit card payments for NextGen Events registrations are currently failing with a "Credit Card Processing Unavailable" error. Our team has identified the cause and is actively deploying a fix. We'll update this page as soon as the issue is resolved. We apologize for the inconvenience.

  2. resolved Oct 08, 2026, 10:46 PM UTC

    Credit card processing for NextGen Events has been restored. We've confirmed the issue is fixed and payments are processing normally. Thank you for your patience.