Resolved after 2 days 14 hours, affecting Neon Pay and Neon CRM and 1 more, on March 20, 2026.
No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.
Affected components
Update timeline
- investigating Mar 20, 2026, 10:14 PM UTC
We are currently investigating an issue causing charges to intermittently fail on Neon Pay across all applications.
- identified Mar 20, 2026, 11:00 PM UTC
We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.
- monitoring Mar 21, 2026, 12:00 AM UTC
All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.
- resolved Mar 23, 2026, 01:08 PM UTC
No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.
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