Resolved after 6 hours 41 minutes, affecting Neon CRM, on December 2, 2025.
We have successfully deployed a solution that has resolved the delays experienced with sending campaign e-mails. We will continue to monitor throughout the day.
Affected components
Update timeline
- monitoring Dec 02, 2025, 02:40 PM UTC
We are aware of an issue where scheduled Campaign emails have been delayed in sending. We have implemented a fix and are continuing to monitor for further delays. Thank you for your patience and understanding as we work through this issue.
- monitoring Dec 02, 2025, 03:41 PM UTC
You may experience delays of up to 2.5 hours when sending email campaigns. All emails will process through our queue automatically - no need to cancel or re-send your emails. Thank you for your patience.
- monitoring Dec 02, 2025, 04:29 PM UTC
You may experience delays of up to 90 minutes when sending email campaigns. All emails will process through our queue automatically - no need to cancel or re-send your emails. Thank you for your patience.
- monitoring Dec 02, 2025, 05:12 PM UTC
We have successfully deployed a solution that has resolved the delays experienced with sending campaign e-mails. We will continue to monitor throughout the day.
- resolved Dec 02, 2025, 09:21 PM UTC
CRM scheduled Campaign emails are operating as expected.
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