Neon One incident

Neon CRM: Donation Form loading issues when suggested amount descriptions contain special characters

Minor Resolved View vendor source →

Neon One experienced a minor incident on June 15, 2026 affecting Neon CRM, lasting 16h 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 08:50 PM UTC
Resolved
Jun 16, 2026, 01:31 PM UTC
Duration
16h 40m
Detected by Pingoru
Jun 15, 2026, 08:50 PM UTC

Affected components

Neon CRM

Update timeline

  1. identified Jun 15, 2026, 08:50 PM UTC

    We are currently investigating an issue where some donation forms may display as a blank grey page. If you are experiencing this, a temporary workaround is to remove any apostrophes ( ' ) or backslashes ( \ ) from your suggested donation amount descriptions in your form settings. Our team is actively working on a permanent fix and will provide an update once resolved. We apologize for the inconvenience.

  2. resolved Jun 16, 2026, 01:31 PM UTC

    This issue was resolved as of 2:30am CST on June 16.