Neon One incident
Neon CRM: Donation Form loading issues when suggested amount descriptions contain special characters
Resolved after 16 hours 40 minutes, affecting Neon CRM, on June 15, 2026.
We are currently investigating an issue where some donation forms may display as a blank grey page. If you are experiencing this, a temporary workaround is to remove any apostrophes ( ' ) or backslashes ( \ ) from your suggested donation amount descriptions in your form settings. Our team is actively working on a permanent fix and will provide an update once resolved. We apologize for the inconvenience.
Affected components
Update timeline
- identified Jun 15, 2026, 08:50 PM UTC
We are currently investigating an issue where some donation forms may display as a blank grey page. If you are experiencing this, a temporary workaround is to remove any apostrophes ( ' ) or backslashes ( \ ) from your suggested donation amount descriptions in your form settings. Our team is actively working on a permanent fix and will provide an update once resolved. We apologize for the inconvenience.
- resolved Jun 16, 2026, 01:31 PM UTC
This issue was resolved as of 2:30am CST on June 16.
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