Neon One experienced a major incident on November 20, 2025, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 20, 2025, 05:47 PM UTC
We are investigating reports of an issue causing systems to severely slow down and in some cases prevent access. Our team is actively investigating and working to restore full speed and access to CCM. Thank you for your patience.
- investigating Nov 20, 2025, 07:00 PM UTC
We are continuing to investigate this issue.
- resolved Nov 20, 2025, 07:01 PM UTC
The issue has been identified and a fix has been implemented. The team will monitor throughout the day to make sure the issue does not recur. Thank you for your patience and understanding.