Neon One experienced a major incident on September 15, 2026 affecting Neon CRM, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Neon CRM
Update timeline
- identified Sep 15, 2026, 09:57 PM UTC
We have identified an issue in the Neon CRM email campaign system that has slowed down its ability to send emails. This has resulted in email campaigns sending much slower than normal. We have identified the root cause of the issue and are working towards its resolution.
- monitoring Sep 15, 2026, 11:22 PM UTC
We have implemented a fix for the problem. We estimate all emails that had been delayed will be sent in the next 30 minutes (by 7:00pm CDT).
- resolved Sep 16, 2026, 02:56 AM UTC
All delayed emails have been sent.