Is Neon One down?

Last checked 9m ago
Current status
Neon One is up

No incidents right now.

Official status page: https://status.neonone.com · Polled every 5 minutes · 4 components tracked

Neon One is operational right now. Last checked 9m ago; the most recent incident resolved 10d ago.

Real-time Neon One status, recent outages, and incident history — pulled directly from Neon One's official status page at https://status.neonone.com every 5 minutes. Pingoru tracks 4 Neon One services and has captured 13 incidents in the last 90 days (92.08% uptime). Get email, Slack, Discord, or webhook alerts the moment Neon One reports a new incident — free for 5 monitors, no credit card.

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Neon One uptime 92.08% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h
    Started Jul 07, 2026, 08:25 PM UTC · Resolved Jul 07, 2026, 09:25 PM UTC
    Arts People
    Timeline · 2 updates
    • investigating · Jul 07, 2026, 08:25 PM UTC

      We've identified an intermittent issue causing some pages to load slowly, in some cases up to 30 seconds. Our team is actively investigating the root cause, and we'll share updates as soon as they're available. Thank you for your patience in the meantime.

    • resolved · Jul 07, 2026, 09:25 PM UTC

      We are monitoring the situation closely to ensure the issue does not recur. If you are still experiencing issues please reach out to Arts People support for assistance. Thank you again for your patience.

    Latest: We are monitoring the situation closely to ensure the issue does not recur. If you are still experiencing issues please reach out to Arts People support for assistance. Thank you a…

  2. Resolved 19h 28m
    Started Jun 23, 2026, 06:30 PM UTC · Resolved Jun 24, 2026, 01:59 PM UTC
    Neon PayNeon CRMArts PeopleNeon Websites
    Timeline · 5 updates
    • investigating · Jun 23, 2026, 06:30 PM UTC

      We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.

    • monitoring · Jun 23, 2026, 06:43 PM UTC

      We experienced a temporary issue with logins that should now be resolved. Trying to login again should allow you to access the system as normal. We will continue to monitor the situation in the interim and we appreciate your patience while we resolved this issue.

    • monitoring · Jun 23, 2026, 08:07 PM UTC

      We are experiencing additional issues with users being able to login to the system. Users may experience intermittent delays when attempting to access Neon apps. The team is actively working on a resolution and will update here with more information as we work to resolve the issue.

    • monitoring · Jun 23, 2026, 08:42 PM UTC

      We identified the issue and all systems are currently operating as expected. Admin users should no longer be experiencing delays when logging in. We will continue to monitor the situation, thank you for patience while we worked to resolve this issue.

    • resolved · Jun 24, 2026, 01:59 PM UTC

      This incident has been marked as resolved following extended monitoring of the solution put in place.

    Latest: This incident has been marked as resolved following extended monitoring of the solution put in place.

  3. Resolved 6h 51m
    Started Jun 17, 2026, 05:34 PM UTC · Resolved Jun 18, 2026, 12:26 AM UTC
    Neon PayNeon CRMArts PeopleNeon Websites
    Timeline · 4 updates
    • investigating · Jun 17, 2026, 05:34 PM UTC

      We are currently investigating an issue where Neon Portal is loading slowly for many users. We are seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.

    • investigating · Jun 17, 2026, 06:59 PM UTC

      We are continuing to investigate this issue with Neon Portal logins, but have not yet been able to pinpoint a resolution. Timeouts are intermittent so we recommend reloading. Load times are slow. Once you have completed Portal login and are inside your Neon One app, load times of the app are not affected. Front end forms and constituent/patron/fundraising pages are not affected by this issue.

    • monitoring · Jun 17, 2026, 07:38 PM UTC

      Loading performance has improved, but we're continuing to monitor closely to ensure that the issue is fully resolved.

    • resolved · Jun 18, 2026, 12:26 AM UTC

      Loading performance has maintained stable, but we'll continue to monitor closely to ensure that the issue does not recur.

    Latest: Loading performance has maintained stable, but we'll continue to monitor closely to ensure that the issue does not recur.

  4. Resolved 16h 40m
    Started Jun 15, 2026, 08:50 PM UTC · Resolved Jun 16, 2026, 01:31 PM UTC
    Neon CRM
    Timeline · 2 updates
    • identified · Jun 15, 2026, 08:50 PM UTC

      We are currently investigating an issue where some donation forms may display as a blank grey page. If you are experiencing this, a temporary workaround is to remove any apostrophes ( ' ) or backslashes ( \ ) from your suggested donation amount descriptions in your form settings. Our team is actively working on a permanent fix and will provide an update once resolved. We apologize for the inconvenience.

    • resolved · Jun 16, 2026, 01:31 PM UTC

      This issue was resolved as of 2:30am CST on June 16.

    Latest: This issue was resolved as of 2:30am CST on June 16.

  5. Resolved
    Started Jun 13, 2026, 06:45 PM UTC · Resolved Jun 13, 2026, 06:00 PM UTC
    Timeline · 1 update
    • resolved · Jun 13, 2026, 06:45 PM UTC

      Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their systems. This issue has been resolved and the change creating this error was rolled back.

    Latest: Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their sy…

Outage history

Past 90 days · 5 incidents View full outage history →