Is Neon One down?
Last checked 9m agoNo incidents right now.
Neon One is operational right now. Last checked 9m ago; the most recent incident resolved 10d ago.
Real-time Neon One status, recent outages, and incident history — pulled directly from Neon One's official status page at https://status.neonone.com every 5 minutes. Pingoru tracks 4 Neon One services and has captured 13 incidents in the last 90 days (92.08% uptime). Get email, Slack, Discord, or webhook alerts the moment Neon One reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Arts People
Timeline · 2 updates
- investigating · Jul 07, 2026, 08:25 PM UTC
We've identified an intermittent issue causing some pages to load slowly, in some cases up to 30 seconds. Our team is actively investigating the root cause, and we'll share updates as soon as they're available. Thank you for your patience in the meantime.
- resolved · Jul 07, 2026, 09:25 PM UTC
We are monitoring the situation closely to ensure the issue does not recur. If you are still experiencing issues please reach out to Arts People support for assistance. Thank you again for your patience.
Latest: We are monitoring the situation closely to ensure the issue does not recur. If you are still experiencing issues please reach out to Arts People support for assistance. Thank you a…
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- Neon PayNeon CRMArts PeopleNeon Websites
Timeline · 5 updates
- investigating · Jun 23, 2026, 06:30 PM UTC
We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
- monitoring · Jun 23, 2026, 06:43 PM UTC
We experienced a temporary issue with logins that should now be resolved. Trying to login again should allow you to access the system as normal. We will continue to monitor the situation in the interim and we appreciate your patience while we resolved this issue.
- monitoring · Jun 23, 2026, 08:07 PM UTC
We are experiencing additional issues with users being able to login to the system. Users may experience intermittent delays when attempting to access Neon apps. The team is actively working on a resolution and will update here with more information as we work to resolve the issue.
- monitoring · Jun 23, 2026, 08:42 PM UTC
We identified the issue and all systems are currently operating as expected. Admin users should no longer be experiencing delays when logging in. We will continue to monitor the situation, thank you for patience while we worked to resolve this issue.
- resolved · Jun 24, 2026, 01:59 PM UTC
This incident has been marked as resolved following extended monitoring of the solution put in place.
Latest: This incident has been marked as resolved following extended monitoring of the solution put in place.
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- Neon PayNeon CRMArts PeopleNeon Websites
Timeline · 4 updates
- investigating · Jun 17, 2026, 05:34 PM UTC
We are currently investigating an issue where Neon Portal is loading slowly for many users. We are seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
- investigating · Jun 17, 2026, 06:59 PM UTC
We are continuing to investigate this issue with Neon Portal logins, but have not yet been able to pinpoint a resolution. Timeouts are intermittent so we recommend reloading. Load times are slow. Once you have completed Portal login and are inside your Neon One app, load times of the app are not affected. Front end forms and constituent/patron/fundraising pages are not affected by this issue.
- monitoring · Jun 17, 2026, 07:38 PM UTC
Loading performance has improved, but we're continuing to monitor closely to ensure that the issue is fully resolved.
- resolved · Jun 18, 2026, 12:26 AM UTC
Loading performance has maintained stable, but we'll continue to monitor closely to ensure that the issue does not recur.
Latest: Loading performance has maintained stable, but we'll continue to monitor closely to ensure that the issue does not recur.
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- Neon CRM
Timeline · 2 updates
- identified · Jun 15, 2026, 08:50 PM UTC
We are currently investigating an issue where some donation forms may display as a blank grey page. If you are experiencing this, a temporary workaround is to remove any apostrophes ( ' ) or backslashes ( \ ) from your suggested donation amount descriptions in your form settings. Our team is actively working on a permanent fix and will provide an update once resolved. We apologize for the inconvenience.
- resolved · Jun 16, 2026, 01:31 PM UTC
This issue was resolved as of 2:30am CST on June 16.
Latest: This issue was resolved as of 2:30am CST on June 16.
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Timeline · 1 update
- resolved · Jun 13, 2026, 06:45 PM UTC
Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their systems. This issue has been resolved and the change creating this error was rolled back.
Latest: Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their sy…
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- Arts People system slow down ResolvedStarted Jul 07, 2026, 08:25 PM UTC · Resolved Jul 07, 2026, 09:25 PM UTC · 1h
- Neon One Portal slow loading times ResolvedStarted Jun 23, 2026, 06:30 PM UTC · Resolved Jun 24, 2026, 01:59 PM UTC · 19h 28m
- Neon One Portal slow loading times ResolvedStarted Jun 17, 2026, 05:34 PM UTC · Resolved Jun 18, 2026, 12:26 AM UTC · 6h 51m
- Neon CRM: Donation Form loading issues when suggested amount descriptions contain special characters ResolvedStarted Jun 15, 2026, 08:50 PM UTC · Resolved Jun 16, 2026, 01:31 PM UTC · 16h 40m
- Started Jun 13, 2026, 06:45 PM UTC · Resolved Jun 13, 2026, 06:00 PM UTC · —