Is Neon One down?

Last checked 2m ago
Current status
Neon One is up

No incidents right now.

Official status page: https://status.neonone.com · Polled every 5 minutes · 4 components tracked

Neon One is operational right now. Last checked 2m ago; the most recent incident resolved 3h ago.

Real-time Neon One status, recent outages, and incident history — pulled directly from Neon One's official status page at https://status.neonone.com every 5 minutes. Pingoru tracks 4 Neon One services and has captured 8 incidents in the last 90 days (91.81% uptime). Get email, Slack, Discord, or webhook alerts the moment Neon One reports a new incident — free for 5 monitors, no credit card.

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Neon One uptime 91.81% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved
    Started Jun 13, 2026, 06:45 PM UTC · Resolved Jun 13, 2026, 06:00 PM UTC
    Timeline · 1 update
    • resolved · Jun 13, 2026, 06:45 PM UTC

      Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their systems. This issue has been resolved and the change creating this error was rolled back.

    Latest: Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their sy…

  2. Resolved 1h 8m
    Started Apr 13, 2026, 01:46 PM UTC · Resolved Apr 13, 2026, 02:55 PM UTC
    Arts People
    Timeline · 2 updates
    • identified · Apr 13, 2026, 01:46 PM UTC

      Admin users during login to the Arts People application are seeing a message stating, "ERROR: constraint "primary_key" for table "db_t_page_history" does not exist." Please note that the Arts People engineering team is aware of the error being surfaced and are working to resolve. In the meantime, selecting the Administrator Login button WILL bring the user into the application as expected. Please reach out to Arts People support if you are unable to get into the application after selecting Administrator Login when seeing this error.

    • resolved · Apr 13, 2026, 02:55 PM UTC

      A fix for this issue has been released, resolving the error. Please reach out to Arts People support with any questions or if this issue persists.

    Latest: A fix for this issue has been released, resolving the error. Please reach out to Arts People support with any questions or if this issue persists.

  3. Resolved 2d 14h
    Started Mar 20, 2026, 10:14 PM UTC · Resolved Mar 23, 2026, 01:08 PM UTC
    Neon PayNeon CRMArts People
    Timeline · 4 updates
    • investigating · Mar 20, 2026, 10:14 PM UTC

      We are currently investigating an issue causing charges to intermittently fail on Neon Pay across all applications.

    • identified · Mar 20, 2026, 11:00 PM UTC

      We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.

    • monitoring · Mar 21, 2026, 12:00 AM UTC

      All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.

    • resolved · Mar 23, 2026, 01:08 PM UTC

      No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.

    Latest: No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.

  4. Resolved 3h 9m
    Started Mar 17, 2026, 04:01 PM UTC · Resolved Mar 17, 2026, 07:10 PM UTC
    Neon CRM
    Timeline · 2 updates
    • monitoring · Mar 17, 2026, 04:01 PM UTC

      Our team has addressed an issue with our database resulting in latency issues. We have implemented a fix and are monitoring the situation closely. We apologize for any inconvenience this might have caused.

    • resolved · Mar 17, 2026, 07:10 PM UTC

      The issues regarding system latency have been fully resolved, all services have returned to normal operating parameters. We apologize for the inconvenience.

    Latest: The issues regarding system latency have been fully resolved, all services have returned to normal operating parameters. We apologize for the inconvenience.

  5. Resolved 21h 45m
    Started Mar 16, 2026, 03:17 PM UTC · Resolved Mar 17, 2026, 01:03 PM UTC
    Neon Pay
    Timeline · 4 updates
    • investigating · Mar 16, 2026, 03:17 PM UTC

      We are currently investigating an issue preventing some users from accessing Neon Pay. Charging is not affected. We will provide an update as we learn more.

    • identified · Mar 16, 2026, 03:48 PM UTC

      We have identified the issue causing API and Pay Portal timeouts and are implementing a fix. As a correction to our earlier message, some charges were not able to process due to errors initiating the session. We apologize for any inconvenience this has caused, and we will provide another update when the fix is in place.

    • monitoring · Mar 16, 2026, 03:56 PM UTC

      The fix has been implemented. Users are now able to access the Pay Portal and process charges as usual. We will continue to monitor the fix before closing this incident.

    • resolved · Mar 17, 2026, 01:03 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

Outage history

Past 90 days · 5 incidents View full outage history →