Resolved after 3 hours 20 minutes, affecting Neon CRM, on December 16, 2025.
This issue has been resolved. We will continue to monitor to ensure this issue does not recur. Thank you again for your patience and understanding.
Affected components
Update timeline
- identified Dec 16, 2025, 04:54 PM UTC
We are aware of a slowdown in Neon CRM which caused some users to experience issues with logging in and accessing specific features. We have identified a fix and are continuing to monitor the situation. Thank you for your patience and understanding.
- monitoring Dec 16, 2025, 05:22 PM UTC
A fix has been implemented and service has restored to normal response times. We are continuing to monitor the situation to ensure the issue does not recur. Thank you for your patience.
- resolved Dec 16, 2025, 08:14 PM UTC
This issue has been resolved. We will continue to monitor to ensure this issue does not recur. Thank you again for your patience and understanding.
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