Neon One experienced a major incident on June 23, 2026 affecting Neon Pay and Neon CRM and 1 more component, lasting 19h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2026, 06:30 PM UTC
We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
- monitoring Jun 23, 2026, 06:43 PM UTC
We experienced a temporary issue with logins that should now be resolved. Trying to login again should allow you to access the system as normal. We will continue to monitor the situation in the interim and we appreciate your patience while we resolved this issue.
- monitoring Jun 23, 2026, 08:07 PM UTC
We are experiencing additional issues with users being able to login to the system. Users may experience intermittent delays when attempting to access Neon apps. The team is actively working on a resolution and will update here with more information as we work to resolve the issue.
- monitoring Jun 23, 2026, 08:42 PM UTC
We identified the issue and all systems are currently operating as expected. Admin users should no longer be experiencing delays when logging in. We will continue to monitor the situation, thank you for patience while we worked to resolve this issue.
- resolved Jun 24, 2026, 01:59 PM UTC
This incident has been marked as resolved following extended monitoring of the solution put in place.