Resolved after 7 hours 47 minutes, affecting Arts People, on March 12, 2026.
After a period of monitoring, the issue has not recurred and this incident can be confirmed as resolved.
Affected components
Update timeline
- investigating Mar 12, 2026, 02:13 PM UTC
We have been made aware of and are currently investigating an issue with Credit Card transactions through Neon Pay. Users are receiving the error, 'You do not have access to this merchant account. If you think this is an error, check the organization_id or application_id included in your request.' Thank you for your patience as we identify and implement a fix.
- identified Mar 12, 2026, 02:51 PM UTC
This issue has been identified and a fix is being implemented. Thank you for you continued patience, and keep posted for updates on issue resolution.
- monitoring Mar 12, 2026, 03:21 PM UTC
A fix has been implemented and we are monitoring to ensure the issue does not recur.
- resolved Mar 12, 2026, 10:01 PM UTC
After a period of monitoring, the issue has not recurred and this incident can be confirmed as resolved.
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