Neon One experienced a minor incident on December 1, 2025 affecting Neon CRM, lasting 15h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Neon CRM
Update timeline
- identified Dec 01, 2025, 11:55 PM UTC
Neon CRM's text message sending partner is reporting delays for outbound toll-free SMS messaging. Neon One is engaging with the partner to restore expected timely SMS delivery. We will continue to monitor for updates.
- resolved Dec 02, 2025, 03:35 PM UTC
This incident was resolved overnight by our text sending partner, and there are no delays today.