Neon One incident

Neon CRM Intermittent slowdown

Minor Resolved View vendor source →

Neon One experienced a minor incident on September 16, 2026 affecting Neon CRM, lasting 16h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 10:49 PM UTC
Resolved
Sep 17, 2026, 03:21 PM UTC
Duration
16h 32m
Detected by Pingoru
Sep 16, 2026, 10:49 PM UTC

Affected components

Neon CRM

Update timeline

  1. investigating Sep 16, 2026, 10:49 PM UTC

    We are currently investigating reports of intermittent Neon CRM slowdowns or error messages in the admin interface.

  2. resolved Sep 17, 2026, 03:21 PM UTC

    This incident has been resolved as of apx. 6:30pm CST on 9/16. We identified the root cause of the Neon CRM slowdown and applied a fix. Performance has returned to normal speeds, but we are monitoring to ensure reliability.