Neon One incident

Arts People System Slowdown

Resolved after 6 days 21 hours, affecting Arts People, on March 3, 2026.

monitoring Mar 04, 2026, 03:40 PM UTC

We are continuing to monitor to ensure that issues do not recur.

Started
Mar 03, 2026, 04:28 PM UTC
Resolved
Mar 10, 2026, 02:03 PM UTC
Duration
6d 21h
Detected by Pingoru
Mar 03, 2026, 04:28 PM UTC

Affected components

Arts People

Update timeline

  1. investigating Mar 03, 2026, 04:28 PM UTC

    We are currently investigating an issue with the Arts People system that is causing admin and public page slow downs. Pages are taking anywhere from 20-60 seconds to load. We will update this status page as soon as we have more information on a solution. Thank you for your patience.

  2. identified Mar 03, 2026, 05:41 PM UTC

    The issue has been identified and we are working to implement a fix to resolve the issue. Thank you again for your patience.

  3. identified Mar 03, 2026, 06:12 PM UTC

    We are continuing to work on a fix for this issue. Thank you for your continued patience as we get service restored.

  4. identified Mar 03, 2026, 07:05 PM UTC

    We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.

  5. identified Mar 03, 2026, 08:22 PM UTC

    We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.

  6. monitoring Mar 03, 2026, 09:26 PM UTC

    A fix has been implemented and we are continuing to monitor to ensure the issue does not recur.

  7. monitoring Mar 04, 2026, 03:40 PM UTC

    We are continuing to monitor to ensure that issues do not recur.

  8. resolved Mar 10, 2026, 02:03 PM UTC

    After continued monitoring of this situation, this incident is now resolved.

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