Neon One experienced a major incident on March 3, 2026 affecting Arts People, lasting 6d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2026, 04:28 PM UTC
We are currently investigating an issue with the Arts People system that is causing admin and public page slow downs. Pages are taking anywhere from 20-60 seconds to load. We will update this status page as soon as we have more information on a solution. Thank you for your patience.
- identified Mar 03, 2026, 05:41 PM UTC
The issue has been identified and we are working to implement a fix to resolve the issue. Thank you again for your patience.
- identified Mar 03, 2026, 06:12 PM UTC
We are continuing to work on a fix for this issue. Thank you for your continued patience as we get service restored.
- identified Mar 03, 2026, 07:05 PM UTC
We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.
- identified Mar 03, 2026, 08:22 PM UTC
We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.
- monitoring Mar 03, 2026, 09:26 PM UTC
A fix has been implemented and we are continuing to monitor to ensure the issue does not recur.
- monitoring Mar 04, 2026, 03:40 PM UTC
We are continuing to monitor to ensure that issues do not recur.
- resolved Mar 10, 2026, 02:03 PM UTC
After continued monitoring of this situation, this incident is now resolved.