Neon One experienced a major incident on December 19, 2025 affecting Neon CRM, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Neon CRM
Update timeline
- investigating Dec 19, 2025, 07:08 PM UTC
We’re experiencing delay in loading CRM pages. Our team is investigating the issue.
- identified Dec 19, 2025, 07:18 PM UTC
We are experiencing a delay in loading pages within CRM. Our team has identified the probable cause and are deploying a fix.
- monitoring Dec 19, 2025, 07:26 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 19, 2025, 07:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 19, 2025, 07:46 PM UTC
This incident has been resolved.