Neon One incident

Arts People login error messaging

Minor Resolved View vendor source →

Neon One experienced a minor incident on April 13, 2026 affecting Arts People, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 01:46 PM UTC
Resolved
Apr 13, 2026, 02:55 PM UTC
Duration
1h 8m
Detected by Pingoru
Apr 13, 2026, 01:46 PM UTC

Affected components

Arts People

Update timeline

  1. identified Apr 13, 2026, 01:46 PM UTC

    Admin users during login to the Arts People application are seeing a message stating, "ERROR: constraint "primary_key" for table "db_t_page_history" does not exist." Please note that the Arts People engineering team is aware of the error being surfaced and are working to resolve. In the meantime, selecting the Administrator Login button WILL bring the user into the application as expected. Please reach out to Arts People support if you are unable to get into the application after selecting Administrator Login when seeing this error.

  2. resolved Apr 13, 2026, 02:55 PM UTC

    A fix for this issue has been released, resolving the error. Please reach out to Arts People support with any questions or if this issue persists.