Resolved after 1 day 22 hours, affecting Neon Pay and Neon CRM and 1 more, on December 1, 2025.
We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively monitoring the solution. We apologize for the inconvenience.
Affected components
Update timeline
- monitoring Dec 01, 2025, 03:50 PM UTC
With the holiday rush upon us, we’re expecting increased activity on US mobile networks this Cyber Monday and GivingTuesday. You may experience temporary SMS delivery delays for two-factor authentication during this time.
- identified Dec 01, 2025, 06:29 PM UTC
We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively working on an alternative solution. We apologize for the inconvenience and will provide an update shortly.
- monitoring Dec 01, 2025, 10:08 PM UTC
We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively monitoring the solution. We apologize for the inconvenience.
- resolved Dec 03, 2025, 02:04 PM UTC
This incident has been resolved.
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