Neon One incident
Venmo button not appearing in browsers other than Safari on iOS devices
Affected components
Neon PayNeon CRMArts People
Update timeline
- identified Mar 06, 2026, 07:54 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 10, 2026, 09:12 PM UTC
We have identified that the root cause originates with one of our service partners. We are in active communication with their technical team and are monitoring their progress closely for a resolution.
- identified Apr 21, 2026, 08:16 PM UTC
Our partners at PayPal are finalizing a fix for the Venmo button visibility issue on iOS (non-Safari browsers). The current estimated resolution window is late April. We are in active communication with their team and will provide the exact resolution date as soon as it becomes available.
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