Neon One incident
Venmo button not appearing in browsers other than Safari on iOS devices
Neon One experienced a major incident on March 6, 2026 affecting Neon Pay and Neon CRM and 1 more component, lasting 96d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 06, 2026, 07:54 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 10, 2026, 09:12 PM UTC
We have identified that the root cause originates with one of our service partners. We are in active communication with their technical team and are monitoring their progress closely for a resolution.
- identified Apr 21, 2026, 08:16 PM UTC
Our partners at PayPal are finalizing a fix for the Venmo button visibility issue on iOS (non-Safari browsers). The current estimated resolution window is late April. We are in active communication with their team and will provide the exact resolution date as soon as it becomes available.
- identified Jun 05, 2026, 07:58 PM UTC
Our partners at PayPal implemented a fix for the Venmo button visibility issue on iOS (non-Safari browsers) the resolution applied to both Safari and Chrome. It appears there is a persistent issue seeing the Venmo button when utilizing the Google app. We are in active communication with their team to work toward a full resolution.
- resolved Jun 11, 2026, 01:46 PM UTC
Our partners at PayPal implemented a fix for the Venmo button visibility issue on iOS (non-Safari browsers) the resolution applied to both Safari and Chrome. We are working with Paypal to resolve an issue with the Venmo button appearing when utilizing the Google app. We are in active communication with their team to work toward a full resolution.