Neon One Outage History

Neon One is up right now

Neon One had 46 outages in the last 2 years totaling 2789h 19m of downtime — averaging 1.9 incidents per month.

There were 46 Neon One outages since February 25, 2025 totaling 2789h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.neonone.com

Minor July 7, 2026

Arts People system slow down

Detected by Pingoru
Jul 07, 2026, 08:25 PM UTC
Resolved
Jul 07, 2026, 09:25 PM UTC
Duration
1h
Affected: Arts People
Timeline · 2 updates
  1. investigating Jul 07, 2026, 08:25 PM UTC

    We've identified an intermittent issue causing some pages to load slowly, in some cases up to 30 seconds. Our team is actively investigating the root cause, and we'll share updates as soon as they're available. Thank you for your patience in the meantime.

  2. resolved Jul 07, 2026, 09:25 PM UTC

    We are monitoring the situation closely to ensure the issue does not recur. If you are still experiencing issues please reach out to Arts People support for assistance. Thank you again for your patience.

Read the full incident report →

Major June 23, 2026

Neon One Portal slow loading times

Detected by Pingoru
Jun 23, 2026, 06:30 PM UTC
Resolved
Jun 24, 2026, 01:59 PM UTC
Duration
19h 28m
Affected: Neon PayNeon CRMArts PeopleNeon Websites
Timeline · 5 updates
  1. investigating Jun 23, 2026, 06:30 PM UTC

    We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.

  2. monitoring Jun 23, 2026, 06:43 PM UTC

    We experienced a temporary issue with logins that should now be resolved. Trying to login again should allow you to access the system as normal. We will continue to monitor the situation in the interim and we appreciate your patience while we resolved this issue.

  3. monitoring Jun 23, 2026, 08:07 PM UTC

    We are experiencing additional issues with users being able to login to the system. Users may experience intermittent delays when attempting to access Neon apps. The team is actively working on a resolution and will update here with more information as we work to resolve the issue.

  4. monitoring Jun 23, 2026, 08:42 PM UTC

    We identified the issue and all systems are currently operating as expected. Admin users should no longer be experiencing delays when logging in. We will continue to monitor the situation, thank you for patience while we worked to resolve this issue.

  5. resolved Jun 24, 2026, 01:59 PM UTC

    This incident has been marked as resolved following extended monitoring of the solution put in place.

Read the full incident report →

Minor June 15, 2026

Neon CRM: Donation Form loading issues when suggested amount descriptions contain special characters

Detected by Pingoru
Jun 15, 2026, 08:50 PM UTC
Resolved
Jun 16, 2026, 01:31 PM UTC
Duration
16h 40m
Affected: Neon CRM
Timeline · 2 updates
  1. identified Jun 15, 2026, 08:50 PM UTC

    We are currently investigating an issue where some donation forms may display as a blank grey page. If you are experiencing this, a temporary workaround is to remove any apostrophes ( ' ) or backslashes ( \ ) from your suggested donation amount descriptions in your form settings. Our team is actively working on a permanent fix and will provide an update once resolved. We apologize for the inconvenience.

  2. resolved Jun 16, 2026, 01:31 PM UTC

    This issue was resolved as of 2:30am CST on June 16.

Read the full incident report →

Major June 13, 2026

Neon CRM: Login and loading issues for customers with an SSL certificate (custom domain)

Detected by Pingoru
Jun 13, 2026, 06:45 PM UTC
Resolved
Jun 13, 2026, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 13, 2026, 06:45 PM UTC

    Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their systems. This issue has been resolved and the change creating this error was rolled back.

Read the full incident report →

Minor April 13, 2026

Arts People login error messaging

Detected by Pingoru
Apr 13, 2026, 01:46 PM UTC
Resolved
Apr 13, 2026, 02:55 PM UTC
Duration
1h 8m
Affected: Arts People
Timeline · 2 updates
  1. identified Apr 13, 2026, 01:46 PM UTC

    Admin users during login to the Arts People application are seeing a message stating, "ERROR: constraint "primary_key" for table "db_t_page_history" does not exist." Please note that the Arts People engineering team is aware of the error being surfaced and are working to resolve. In the meantime, selecting the Administrator Login button WILL bring the user into the application as expected. Please reach out to Arts People support if you are unable to get into the application after selecting Administrator Login when seeing this error.

  2. resolved Apr 13, 2026, 02:55 PM UTC

    A fix for this issue has been released, resolving the error. Please reach out to Arts People support with any questions or if this issue persists.

Read the full incident report →

Critical March 20, 2026

Intermittent charging issues with Neon Pay

Detected by Pingoru
Mar 20, 2026, 10:14 PM UTC
Resolved
Mar 23, 2026, 01:08 PM UTC
Duration
2d 14h
Affected: Neon PayNeon CRMArts People
Timeline · 4 updates
  1. investigating Mar 20, 2026, 10:14 PM UTC

    We are currently investigating an issue causing charges to intermittently fail on Neon Pay across all applications.

  2. identified Mar 20, 2026, 11:00 PM UTC

    We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.

  3. monitoring Mar 21, 2026, 12:00 AM UTC

    All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.

  4. resolved Mar 23, 2026, 01:08 PM UTC

    No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.

Read the full incident report →

Notice March 17, 2026

CRM Latency

Detected by Pingoru
Mar 17, 2026, 04:01 PM UTC
Resolved
Mar 17, 2026, 07:10 PM UTC
Duration
3h 9m
Affected: Neon CRM
Timeline · 2 updates
  1. monitoring Mar 17, 2026, 04:01 PM UTC

    Our team has addressed an issue with our database resulting in latency issues. We have implemented a fix and are monitoring the situation closely. We apologize for any inconvenience this might have caused.

  2. resolved Mar 17, 2026, 07:10 PM UTC

    The issues regarding system latency have been fully resolved, all services have returned to normal operating parameters. We apologize for the inconvenience.

Read the full incident report →

Major March 16, 2026

Neon Pay Portal Timeout Error

Detected by Pingoru
Mar 16, 2026, 03:17 PM UTC
Resolved
Mar 17, 2026, 01:03 PM UTC
Duration
21h 45m
Affected: Neon Pay
Timeline · 4 updates
  1. investigating Mar 16, 2026, 03:17 PM UTC

    We are currently investigating an issue preventing some users from accessing Neon Pay. Charging is not affected. We will provide an update as we learn more.

  2. identified Mar 16, 2026, 03:48 PM UTC

    We have identified the issue causing API and Pay Portal timeouts and are implementing a fix. As a correction to our earlier message, some charges were not able to process due to errors initiating the session. We apologize for any inconvenience this has caused, and we will provide another update when the fix is in place.

  3. monitoring Mar 16, 2026, 03:56 PM UTC

    The fix has been implemented. Users are now able to access the Pay Portal and process charges as usual. We will continue to monitor the fix before closing this incident.

  4. resolved Mar 17, 2026, 01:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2026

Credit Card processing error with Neon Pay

Detected by Pingoru
Mar 12, 2026, 02:13 PM UTC
Resolved
Mar 12, 2026, 10:01 PM UTC
Duration
7h 47m
Affected: Arts People
Timeline · 4 updates
  1. investigating Mar 12, 2026, 02:13 PM UTC

    We have been made aware of and are currently investigating an issue with Credit Card transactions through Neon Pay. Users are receiving the error, 'You do not have access to this merchant account. If you think this is an error, check the organization_id or application_id included in your request.' Thank you for your patience as we identify and implement a fix.

  2. identified Mar 12, 2026, 02:51 PM UTC

    This issue has been identified and a fix is being implemented. Thank you for you continued patience, and keep posted for updates on issue resolution.

  3. monitoring Mar 12, 2026, 03:21 PM UTC

    A fix has been implemented and we are monitoring to ensure the issue does not recur.

  4. resolved Mar 12, 2026, 10:01 PM UTC

    After a period of monitoring, the issue has not recurred and this incident can be confirmed as resolved.

Read the full incident report →

Major March 11, 2026

Inspire WordPress Platform Only

Detected by Pingoru
Mar 11, 2026, 09:38 PM UTC
Resolved
Mar 12, 2026, 09:17 PM UTC
Duration
23h 38m
Affected: Neon Websites
Timeline · 3 updates
  1. identified Mar 11, 2026, 09:38 PM UTC

    We've identified an issue with the Inspire WordPress website platform that is causing Event pages to display as blank. We are actively working to implement a fix to our Event plugin to resolve this issue. This issue does NOT impact Neon Websites customers. Only Inspire WordPress websites are affected. Thank you for your patience.

  2. monitoring Mar 12, 2026, 01:12 PM UTC

    We have implemented a fix to our Event plugin and Inspire WordPress websites are now fully operational. We are continuing to monitor the results.

  3. resolved Mar 12, 2026, 09:17 PM UTC

    We have successfully resolved an issue affecting event pages on our Inspire WordPress platform. Following a recent system update, our team identified a necessary plugin adjustment to ensure events load correctly. All event pages are now fully restored. We apologize for any inconvenience this may have caused.

Read the full incident report →

Major March 6, 2026

Venmo button not appearing in browsers other than Safari on iOS devices

Detected by Pingoru
Mar 06, 2026, 07:54 PM UTC
Resolved
Jun 11, 2026, 01:46 PM UTC
Duration
96d 17h
Affected: Neon PayNeon CRMArts People
Timeline · 5 updates
  1. identified Mar 06, 2026, 07:54 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 10, 2026, 09:12 PM UTC

    We have identified that the root cause originates with one of our service partners. We are in active communication with their technical team and are monitoring their progress closely for a resolution.

  3. identified Apr 21, 2026, 08:16 PM UTC

    Our partners at PayPal are finalizing a fix for the Venmo button visibility issue on iOS (non-Safari browsers). The current estimated resolution window is late April. We are in active communication with their team and will provide the exact resolution date as soon as it becomes available.

  4. identified Jun 05, 2026, 07:58 PM UTC

    Our partners at PayPal implemented a fix for the Venmo button visibility issue on iOS (non-Safari browsers) the resolution applied to both Safari and Chrome. It appears there is a persistent issue seeing the Venmo button when utilizing the Google app. We are in active communication with their team to work toward a full resolution.

  5. resolved Jun 11, 2026, 01:46 PM UTC

    Our partners at PayPal implemented a fix for the Venmo button visibility issue on iOS (non-Safari browsers) the resolution applied to both Safari and Chrome. We are working with Paypal to resolve an issue with the Venmo button appearing when utilizing the Google app. We are in active communication with their team to work toward a full resolution.

Read the full incident report →

Major March 3, 2026

Arts People System Slowdown

Detected by Pingoru
Mar 03, 2026, 07:05 PM UTC
Resolved
Mar 10, 2026, 02:03 PM UTC
Duration
6d 18h
Affected: Arts People
Timeline · 8 updates
  1. investigating Mar 03, 2026, 04:28 PM UTC

    We are currently investigating an issue with the Arts People system that is causing admin and public page slow downs. Pages are taking anywhere from 20-60 seconds to load. We will update this status page as soon as we have more information on a solution. Thank you for your patience.

  2. identified Mar 03, 2026, 05:41 PM UTC

    The issue has been identified and we are working to implement a fix to resolve the issue. Thank you again for your patience.

  3. identified Mar 03, 2026, 06:12 PM UTC

    We are continuing to work on a fix for this issue. Thank you for your continued patience as we get service restored.

  4. identified Mar 03, 2026, 07:05 PM UTC

    We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.

  5. identified Mar 03, 2026, 08:22 PM UTC

    We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.

  6. monitoring Mar 03, 2026, 09:26 PM UTC

    A fix has been implemented and we are continuing to monitor to ensure the issue does not recur.

  7. monitoring Mar 04, 2026, 03:40 PM UTC

    We are continuing to monitor to ensure that issues do not recur.

  8. resolved Mar 10, 2026, 02:03 PM UTC

    After continued monitoring of this situation, this incident is now resolved.

Read the full incident report →

Major December 19, 2025

CRM Page Loading

Detected by Pingoru
Dec 19, 2025, 07:08 PM UTC
Resolved
Dec 19, 2025, 07:46 PM UTC
Duration
38m
Affected: Neon CRM
Timeline · 5 updates
  1. investigating Dec 19, 2025, 07:08 PM UTC

    We’re experiencing delay in loading CRM pages. Our team is investigating the issue.

  2. identified Dec 19, 2025, 07:18 PM UTC

    We are experiencing a delay in loading pages within CRM. Our team has identified the probable cause and are deploying a fix.

  3. monitoring Dec 19, 2025, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 19, 2025, 07:26 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 19, 2025, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 19, 2025

CCM Outage

Detected by Pingoru
Dec 19, 2025, 01:47 PM UTC
Resolved
Dec 19, 2025, 01:59 PM UTC
Duration
12m
Timeline · 3 updates
  1. investigating Dec 19, 2025, 01:47 PM UTC

    We are currently experiencing a service interruption and are actively investigating.

  2. investigating Dec 19, 2025, 01:47 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 19, 2025, 01:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 16, 2025

Neon CRM system slowdown

Detected by Pingoru
Dec 16, 2025, 04:54 PM UTC
Resolved
Dec 16, 2025, 08:14 PM UTC
Duration
3h 20m
Affected: Neon CRM
Timeline · 3 updates
  1. identified Dec 16, 2025, 04:54 PM UTC

    We are aware of a slowdown in Neon CRM which caused some users to experience issues with logging in and accessing specific features. We have identified a fix and are continuing to monitor the situation. Thank you for your patience and understanding.

  2. monitoring Dec 16, 2025, 05:22 PM UTC

    A fix has been implemented and service has restored to normal response times. We are continuing to monitor the situation to ensure the issue does not recur. Thank you for your patience.

  3. resolved Dec 16, 2025, 08:14 PM UTC

    This issue has been resolved. We will continue to monitor to ensure this issue does not recur. Thank you again for your patience and understanding.

Read the full incident report →

Minor December 2, 2025

Delays in CRM scheduled Campaign emails

Detected by Pingoru
Dec 02, 2025, 02:40 PM UTC
Resolved
Dec 02, 2025, 09:21 PM UTC
Duration
6h 41m
Affected: Neon CRM
Timeline · 5 updates
  1. monitoring Dec 02, 2025, 02:40 PM UTC

    We are aware of an issue where scheduled Campaign emails have been delayed in sending. We have implemented a fix and are continuing to monitor for further delays. Thank you for your patience and understanding as we work through this issue.

  2. monitoring Dec 02, 2025, 03:41 PM UTC

    You may experience delays of up to 2.5 hours when sending email campaigns. All emails will process through our queue automatically - no need to cancel or re-send your emails. Thank you for your patience.

  3. monitoring Dec 02, 2025, 04:29 PM UTC

    You may experience delays of up to 90 minutes when sending email campaigns. All emails will process through our queue automatically - no need to cancel or re-send your emails. Thank you for your patience.

  4. monitoring Dec 02, 2025, 05:12 PM UTC

    We have successfully deployed a solution that has resolved the delays experienced with sending campaign e-mails. We will continue to monitor throughout the day.

  5. resolved Dec 02, 2025, 09:21 PM UTC

    CRM scheduled Campaign emails are operating as expected.

Read the full incident report →

Minor December 1, 2025

Neon CRM Text Messaging delays

Detected by Pingoru
Dec 01, 2025, 11:55 PM UTC
Resolved
Dec 02, 2025, 03:35 PM UTC
Duration
15h 40m
Affected: Neon CRM
Timeline · 2 updates
  1. identified Dec 01, 2025, 11:55 PM UTC

    Neon CRM's text message sending partner is reporting delays for outbound toll-free SMS messaging. Neon One is engaging with the partner to restore expected timely SMS delivery. We will continue to monitor for updates.

  2. resolved Dec 02, 2025, 03:35 PM UTC

    This incident was resolved overnight by our text sending partner, and there are no delays today.

Read the full incident report →

Minor December 1, 2025

Neon SSO problems with sending SMS for 2FA

Detected by Pingoru
Dec 01, 2025, 03:50 PM UTC
Resolved
Dec 03, 2025, 02:04 PM UTC
Duration
1d 22h
Affected: Neon PayNeon CRMArts PeopleNeon Websites
Timeline · 4 updates
  1. monitoring Dec 01, 2025, 03:50 PM UTC

    With the holiday rush upon us, we’re expecting increased activity on US mobile networks this Cyber Monday and GivingTuesday. You may experience temporary SMS delivery delays for two-factor authentication during this time.

  2. identified Dec 01, 2025, 06:29 PM UTC

    We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively working on an alternative solution. We apologize for the inconvenience and will provide an update shortly.

  3. monitoring Dec 01, 2025, 10:08 PM UTC

    We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively monitoring the solution. We apologize for the inconvenience.

  4. resolved Dec 03, 2025, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2025

CCM System Performance Degredation

Detected by Pingoru
Nov 20, 2025, 05:47 PM UTC
Resolved
Nov 20, 2025, 07:01 PM UTC
Duration
1h 13m
Timeline · 3 updates
  1. investigating Nov 20, 2025, 05:47 PM UTC

    We are investigating reports of an issue causing systems to severely slow down and in some cases prevent access. Our team is actively investigating and working to restore full speed and access to CCM. Thank you for your patience.

  2. investigating Nov 20, 2025, 07:00 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 20, 2025, 07:01 PM UTC

    The issue has been identified and a fix has been implemented. The team will monitor throughout the day to make sure the issue does not recur. Thank you for your patience and understanding.

Read the full incident report →

Notice November 18, 2025

Disruption to neonone.com

Detected by Pingoru
Nov 18, 2025, 02:34 PM UTC
Resolved
Nov 20, 2025, 05:42 PM UTC
Duration
2d 3h
Timeline · 4 updates
  1. investigating Nov 18, 2025, 02:34 PM UTC

    Service to neonone.com, the Neon One corporate website, is disrupted due to a problem with our DNS provider Cloudflare. This does not impact any Neon One applications.

  2. identified Nov 18, 2025, 02:36 PM UTC

    We are currently monitoring a widespread Cloudflare outage that is impacting access to neonone.com. If you are trying to log in to your account, please use this direct link: https://app.neonsso.com/

  3. monitoring Nov 18, 2025, 03:12 PM UTC

    Cloudflare service has returned to normal.

  4. resolved Nov 20, 2025, 05:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2025

Gives Day account login and search page loading issues

Detected by Pingoru
Oct 21, 2025, 04:16 PM UTC
Resolved
Oct 21, 2025, 04:42 PM UTC
Duration
26m
Timeline · 3 updates
  1. monitoring Oct 21, 2025, 04:16 PM UTC

    We have identified and implemented a fix for an issue where search pages and logins were returning a 403 or not loading as expected. We will continue to monitor to make sure the issue is not recurring.

  2. monitoring Oct 21, 2025, 04:31 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 21, 2025, 04:42 PM UTC

    After further monitoring, no additional issues have been reported. The incident has been resolved. Thanks for your patience!

Read the full incident report →

Minor October 10, 2025

Slowdown when accessing admin interface

Detected by Pingoru
Oct 10, 2025, 03:04 PM UTC
Resolved
Oct 10, 2025, 03:32 PM UTC
Duration
27m
Timeline · 2 updates
  1. investigating Oct 10, 2025, 03:04 PM UTC

    We are currently investigating an issue where customers on Neon Client Case Management may experience slowness when loading admin pages and reports.

  2. resolved Oct 10, 2025, 03:32 PM UTC

    We identified the issue causing the slowdown and this incident has been resolved. Neon Client Case Management customers should see load times across the system operating as normal.

Read the full incident report →

Notice October 6, 2025

Neon One Academy login failures

Detected by Pingoru
Oct 06, 2025, 08:22 PM UTC
Resolved
Oct 06, 2025, 11:02 PM UTC
Duration
2h 39m
Affected: Neon CRMNeon Websites
Timeline · 2 updates
  1. investigating Oct 06, 2025, 08:22 PM UTC

    We are currently investigating an issue with Neon One Academy where some users are unable to login and are being redirected to a login page when attempting to launch courses.

  2. resolved Oct 06, 2025, 11:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Admin login errors

Detected by Pingoru
Oct 06, 2025, 07:51 PM UTC
Resolved
Oct 06, 2025, 11:01 PM UTC
Duration
3h 9m
Timeline · 2 updates
  1. monitoring Oct 06, 2025, 07:51 PM UTC

    A fix has been implemented for an issue with Admin login for Neon Giving Days. Admins were seeing a blank, white screen upon login rather than being correctly logged in. This issue is resolved as of 1:40pm CST, and we are monitoring to confirm no issues reoccur.

  2. resolved Oct 06, 2025, 11:01 PM UTC

    This incident has been resolved.

Read the full incident report →