AWS US EAST 1 Data Center experiencing degraded functionality

Update timeline

1. identified Oct 20, 2025, 08:07 AM UTC

   Due to our hosting provider experiencing problems, many of our services are currently down. We will monitor the situation and update status once resolved.

2. identified Oct 20, 2025, 08:09 AM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 20, 2025, 08:31 AM UTC

   Latest update from AWS: Oct 20 1:26 AM PDT We can confirm significant error rates for requests made to the DynamoDB endpoint in the US-EAST-1 Region. This issue also affects other AWS Services in the US-EAST-1 Region as well. During this time, customers may be unable to create or update Support Cases. Engineers were immediately engaged and are actively working on both mitigating the issue, and fully understanding the root cause. We will continue to provide updates as we have more information to share, or by 2:00 AM.

4. monitoring Oct 20, 2025, 08:46 AM UTC

   AWS Services have returned and we will monitor

5. monitoring Oct 20, 2025, 01:53 PM UTC

   AWS (our hosting provider) continues to experience issues in rectifying services. Overall systems are operational, but we are seeing a delay in processing scheduled payments from Neon CRM and the ability to send scheduled emails has been impacted. We are continuing to investigate if there are other impacts to our applications and services due to this outage. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status

6. monitoring Oct 20, 2025, 04:55 PM UTC

   AWS (our hosting provider) continues to experience issues in rectifying services which is affecting key features in our system. Applications remain broadly operational, however key features remain non-functioning or degraded. We are continuing to investigate if any other systems are impacted by this AWS outage. Currently non-functioning: - Emails being sent from Neon CRM Degraded performance: - Utilizing editor with the Neon Websites to make edits or changes to your website Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status

7. monitoring Oct 20, 2025, 08:00 PM UTC

   AWS (our hosting provider) has released a fix, but is still in the process of rolling it out to all of their infrastructure. As a result, we continue to experience issues in rectifying services which is affecting key features in our system. Applications remain broadly operational, however key features remain non-functioning or degraded. At this point, we believe we have identified all impacted features and services, and we will continue to provide updates as we regain functionality for the two areas below. Currently non-functioning: - Emails being sent from Neon CRM Degraded performance: - Utilizing editor with the Neon Websites to make edits or changes to your website Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status

8. monitoring Oct 20, 2025, 09:24 PM UTC

   Amazon Web Services issues have been resolved, and Neon CRM's email services and Neon Websites editor are now operational. We are actively processing all delayed emails through a queue, and they are now sending in the order in which they were received. If you notice any unexpected email issues after 8 AM central tomorrow morning (Oct 21), please contact us at [email protected]. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status

9. resolved Oct 20, 2025, 11:12 PM UTC

   Amazon Web Services issues have been resolved, and Neon CRM's email services and Neon Websites editor are fully operational. All delayed emails have now been sent. If you encounter any additional issues with emails please contact us at [email protected]. Thank you for your patience as our team worked with our partner to resolve this as quickly as possible. Information on the outage from AWS can be found here: https://health.aws.amazon.com/health/status