Neon One incident

Slowdown when accessing admin interface

Minor Resolved View vendor source →

Neon One experienced a minor incident on October 10, 2025, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 03:04 PM UTC
Resolved
Oct 10, 2025, 03:32 PM UTC
Duration
27m
Detected by Pingoru
Oct 10, 2025, 03:04 PM UTC

Update timeline

  1. investigating Oct 10, 2025, 03:04 PM UTC

    We are currently investigating an issue where customers on Neon Client Case Management may experience slowness when loading admin pages and reports.

  2. resolved Oct 10, 2025, 03:32 PM UTC

    We identified the issue causing the slowdown and this incident has been resolved. Neon Client Case Management customers should see load times across the system operating as normal.