Resolved after 27 minutes, on October 10, 2025.
We identified the issue causing the slowdown and this incident has been resolved. Neon Client Case Management customers should see load times across the system operating as normal.
Update timeline
- investigating Oct 10, 2025, 03:04 PM UTC
We are currently investigating an issue where customers on Neon Client Case Management may experience slowness when loading admin pages and reports.
- resolved Oct 10, 2025, 03:32 PM UTC
We identified the issue causing the slowdown and this incident has been resolved. Neon Client Case Management customers should see load times across the system operating as normal.
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