Neon One Outage History
Neon One is up right nowPingoru has recorded 51 incidents for Neon One: 26 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 4 | 51 of 720 (7%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 19 of 720 (3%) |
| October 2026 | 1 | 0 of 513 (0%) |
Incidents, newest first
Minor October 8, 2026 NextGen Events – Credit Card Processing Unavailable 22m Neon Pay, Neon CRM
Started Oct 08, 2026, 10:23 PM UTC· resolved Oct 08, 2026, 10:46 PM UTC
- identified Oct 08, 2026, 10:23 PM UTC
We're aware that credit card payments for NextGen Events registrations are currently failing with a "Credit Card Processing Unavailable" error. Our team has identified the cause and is actively deploying a fix. We'll update this page as soon as the issue is resolved. We apologize for the inconvenience.
- resolved Oct 08, 2026, 10:46 PM UTC
Credit card processing for NextGen Events has been restored. We've confirmed the issue is fixed and payments are processing normally. Thank you for your patience.
Minor September 16, 2026 Neon CRM Intermittent slowdown 16h 32m Neon CRM
Started Sep 16, 2026, 10:49 PM UTC· resolved Sep 17, 2026, 03:21 PM UTC
- investigating Sep 16, 2026, 10:49 PM UTC
We are currently investigating reports of intermittent Neon CRM slowdowns or error messages in the admin interface.
- resolved Sep 17, 2026, 03:21 PM UTC
This incident has been resolved as of apx. 6:30pm CST on 9/16. We identified the root cause of the Neon CRM slowdown and applied a fix. Performance has returned to normal speeds, but we are monitoring to ensure reliability.
Major September 15, 2026 Disruption to Neon CRM Email Service 1h 47m Neon CRM
Started Sep 15, 2026, 09:57 PM UTC· resolved Sep 15, 2026, 11:45 PM UTC
- identified Sep 15, 2026, 09:57 PM UTC
We have identified an issue in the Neon CRM email campaign system that has slowed down its ability to send emails. This has resulted in email campaigns sending much slower than normal. We have identified the root cause of the issue and are working towards its resolution.
- monitoring Sep 15, 2026, 11:22 PM UTC
We have implemented a fix for the problem. We estimate all emails that had been delayed will be sent in the next 30 minutes (by 7:00pm CDT).
- resolved Sep 16, 2026, 02:56 AM UTC
All delayed emails have been sent.
Minor September 14, 2026 Chariot DAFpay Scheduled Maintenance for Vanguard Charitable 10m Neon Pay, Neon CRM
Started Sep 14, 2026, 07:29 PM UTC· resolved Sep 14, 2026, 07:40 PM UTC
- investigating Sep 14, 2026, 07:29 PM UTC
Vanguard Charitable will be temporarily unavailable through Chariot DAFpay starting August 31, 2026 while Chariot completes planned maintenance related to the Vanguard Charitable integration. During this time, donors will not be able to make grants from Vanguard Charitable accounts through DAFpay. All other DAFpay providers will remain available. A follow-up update will be shared once service for Vanguard Charitable has been restored.
Minor July 7, 2026 Arts People system slow down 1h Arts People
Started Jul 07, 2026, 08:25 PM UTC· resolved Jul 07, 2026, 09:25 PM UTC
- investigating Jul 07, 2026, 08:25 PM UTC
We've identified an intermittent issue causing some pages to load slowly, in some cases up to 30 seconds. Our team is actively investigating the root cause, and we'll share updates as soon as they're available. Thank you for your patience in the meantime.
- resolved Jul 07, 2026, 09:25 PM UTC
We are monitoring the situation closely to ensure the issue does not recur. If you are still experiencing issues please reach out to Arts People support for assistance. Thank you again for your patience.
Major June 23, 2026 Neon One Portal slow loading times 19h 28m Neon Pay, Neon CRM, Arts People, Neon Websites
Started Jun 23, 2026, 06:30 PM UTC· resolved Jun 24, 2026, 01:59 PM UTC
- investigating Jun 23, 2026, 06:30 PM UTC
We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
- monitoring Jun 23, 2026, 06:43 PM UTC
We experienced a temporary issue with logins that should now be resolved. Trying to login again should allow you to access the system as normal. We will continue to monitor the situation in the interim and we appreciate your patience while we resolved this issue.
- monitoring Jun 23, 2026, 08:07 PM UTC
We are experiencing additional issues with users being able to login to the system. Users may experience intermittent delays when attempting to access Neon apps. The team is actively working on a resolution and will update here with more information as we work to resolve the issue.
- monitoring Jun 23, 2026, 08:42 PM UTC
We identified the issue and all systems are currently operating as expected. Admin users should no longer be experiencing delays when logging in. We will continue to monitor the situation, thank you for patience while we worked to resolve this issue.
- resolved Jun 24, 2026, 01:59 PM UTC
This incident has been marked as resolved following extended monitoring of the solution put in place.
Minor June 15, 2026 Neon CRM: Donation Form loading issues when suggested amount descriptions contain special characters 16h 40m Neon CRM
Started Jun 15, 2026, 08:50 PM UTC· resolved Jun 16, 2026, 01:31 PM UTC
- identified Jun 15, 2026, 08:50 PM UTC
We are currently investigating an issue where some donation forms may display as a blank grey page. If you are experiencing this, a temporary workaround is to remove any apostrophes ( ' ) or backslashes ( \ ) from your suggested donation amount descriptions in your form settings. Our team is actively working on a permanent fix and will provide an update once resolved. We apologize for the inconvenience.
- resolved Jun 16, 2026, 01:31 PM UTC
This issue was resolved as of 2:30am CST on June 16.
Major June 13, 2026 Neon CRM: Login and loading issues for customers with an SSL certificate (custom domain) 8h
Started Jun 13, 2026, 11:00 AM UTC· resolved Jun 13, 2026, 07:00 PM UTC
- resolved Jun 13, 2026, 06:45 PM UTC
Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their systems. This issue has been resolved and the change creating this error was rolled back.
Minor April 13, 2026 Arts People login error messaging 1h 8m Arts People
Started Apr 13, 2026, 01:46 PM UTC· resolved Apr 13, 2026, 02:55 PM UTC
- identified Apr 13, 2026, 01:46 PM UTC
Admin users during login to the Arts People application are seeing a message stating, "ERROR: constraint "primary_key" for table "db_t_page_history" does not exist." Please note that the Arts People engineering team is aware of the error being surfaced and are working to resolve. In the meantime, selecting the Administrator Login button WILL bring the user into the application as expected. Please reach out to Arts People support if you are unable to get into the application after selecting Administrator Login when seeing this error.
- resolved Apr 13, 2026, 02:55 PM UTC
A fix for this issue has been released, resolving the error. Please reach out to Arts People support with any questions or if this issue persists.
Critical March 20, 2026 Intermittent charging issues with Neon Pay 2d 14h Neon Pay, Neon CRM, Arts People
Started Mar 20, 2026, 10:14 PM UTC· resolved Mar 23, 2026, 01:08 PM UTC
- investigating Mar 20, 2026, 10:14 PM UTC
We are currently investigating an issue causing charges to intermittently fail on Neon Pay across all applications.
- identified Mar 20, 2026, 11:00 PM UTC
We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.
- monitoring Mar 21, 2026, 12:00 AM UTC
All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.
- resolved Mar 23, 2026, 01:08 PM UTC
No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.
Notice March 17, 2026 CRM Latency 3h 9m Neon CRM
Started Mar 17, 2026, 04:01 PM UTC· resolved Mar 17, 2026, 07:10 PM UTC
- monitoring Mar 17, 2026, 04:01 PM UTC
Our team has addressed an issue with our database resulting in latency issues. We have implemented a fix and are monitoring the situation closely. We apologize for any inconvenience this might have caused.
- resolved Mar 17, 2026, 07:10 PM UTC
The issues regarding system latency have been fully resolved, all services have returned to normal operating parameters. We apologize for the inconvenience.
Major March 16, 2026 Neon Pay Portal Timeout Error 21h 45m Neon Pay
Started Mar 16, 2026, 03:17 PM UTC· resolved Mar 17, 2026, 01:03 PM UTC
- investigating Mar 16, 2026, 03:17 PM UTC
We are currently investigating an issue preventing some users from accessing Neon Pay. Charging is not affected. We will provide an update as we learn more.
- identified Mar 16, 2026, 03:48 PM UTC
We have identified the issue causing API and Pay Portal timeouts and are implementing a fix. As a correction to our earlier message, some charges were not able to process due to errors initiating the session. We apologize for any inconvenience this has caused, and we will provide another update when the fix is in place.
- monitoring Mar 16, 2026, 03:56 PM UTC
The fix has been implemented. Users are now able to access the Pay Portal and process charges as usual. We will continue to monitor the fix before closing this incident.
- resolved Mar 17, 2026, 01:03 PM UTC
This incident has been resolved.
Major March 12, 2026 Credit Card processing error with Neon Pay 7h 47m Arts People
Started Mar 12, 2026, 02:13 PM UTC· resolved Mar 12, 2026, 10:01 PM UTC
- investigating Mar 12, 2026, 02:13 PM UTC
We have been made aware of and are currently investigating an issue with Credit Card transactions through Neon Pay. Users are receiving the error, 'You do not have access to this merchant account. If you think this is an error, check the organization_id or application_id included in your request.' Thank you for your patience as we identify and implement a fix.
- identified Mar 12, 2026, 02:51 PM UTC
This issue has been identified and a fix is being implemented. Thank you for you continued patience, and keep posted for updates on issue resolution.
- monitoring Mar 12, 2026, 03:21 PM UTC
A fix has been implemented and we are monitoring to ensure the issue does not recur.
- resolved Mar 12, 2026, 10:01 PM UTC
After a period of monitoring, the issue has not recurred and this incident can be confirmed as resolved.
Major March 11, 2026 Inspire WordPress Platform Only 23h 38m Neon Websites
Started Mar 11, 2026, 09:38 PM UTC· resolved Mar 12, 2026, 09:17 PM UTC
- identified Mar 11, 2026, 09:38 PM UTC
We've identified an issue with the Inspire WordPress website platform that is causing Event pages to display as blank. We are actively working to implement a fix to our Event plugin to resolve this issue. This issue does NOT impact Neon Websites customers. Only Inspire WordPress websites are affected. Thank you for your patience.
- monitoring Mar 12, 2026, 01:12 PM UTC
We have implemented a fix to our Event plugin and Inspire WordPress websites are now fully operational. We are continuing to monitor the results.
- resolved Mar 12, 2026, 09:17 PM UTC
We have successfully resolved an issue affecting event pages on our Inspire WordPress platform. Following a recent system update, our team identified a necessary plugin adjustment to ensure events load correctly. All event pages are now fully restored. We apologize for any inconvenience this may have caused.
Major March 6, 2026 Venmo button not appearing in browsers other than Safari on iOS devices 96d 17h Neon Pay, Neon CRM, Arts People
Started Mar 06, 2026, 07:54 PM UTC· resolved Jun 11, 2026, 01:46 PM UTC
- identified Mar 06, 2026, 07:54 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 10, 2026, 09:12 PM UTC
We have identified that the root cause originates with one of our service partners. We are in active communication with their technical team and are monitoring their progress closely for a resolution.
- identified Apr 21, 2026, 08:16 PM UTC
Our partners at PayPal are finalizing a fix for the Venmo button visibility issue on iOS (non-Safari browsers). The current estimated resolution window is late April. We are in active communication with their team and will provide the exact resolution date as soon as it becomes available.
- identified Jun 05, 2026, 07:58 PM UTC
Our partners at PayPal implemented a fix for the Venmo button visibility issue on iOS (non-Safari browsers) the resolution applied to both Safari and Chrome. It appears there is a persistent issue seeing the Venmo button when utilizing the Google app. We are in active communication with their team to work toward a full resolution.
- resolved Jun 11, 2026, 01:46 PM UTC
Our partners at PayPal implemented a fix for the Venmo button visibility issue on iOS (non-Safari browsers) the resolution applied to both Safari and Chrome. We are working with Paypal to resolve an issue with the Venmo button appearing when utilizing the Google app. We are in active communication with their team to work toward a full resolution.
Major March 3, 2026 Arts People System Slowdown 6d 21h Arts People
Started Mar 03, 2026, 04:28 PM UTC· resolved Mar 10, 2026, 02:03 PM UTC
- investigating Mar 03, 2026, 04:28 PM UTC
We are currently investigating an issue with the Arts People system that is causing admin and public page slow downs. Pages are taking anywhere from 20-60 seconds to load. We will update this status page as soon as we have more information on a solution. Thank you for your patience.
- identified Mar 03, 2026, 05:41 PM UTC
The issue has been identified and we are working to implement a fix to resolve the issue. Thank you again for your patience.
- identified Mar 03, 2026, 06:12 PM UTC
We are continuing to work on a fix for this issue. Thank you for your continued patience as we get service restored.
- identified Mar 03, 2026, 07:05 PM UTC
We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.
- identified Mar 03, 2026, 08:22 PM UTC
We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.
- monitoring Mar 03, 2026, 09:26 PM UTC
A fix has been implemented and we are continuing to monitor to ensure the issue does not recur.
- monitoring Mar 04, 2026, 03:40 PM UTC
We are continuing to monitor to ensure that issues do not recur.
- resolved Mar 10, 2026, 02:03 PM UTC
After continued monitoring of this situation, this incident is now resolved.
Major December 19, 2025 CRM Page Loading 38m Neon CRM
Started Dec 19, 2025, 07:08 PM UTC· resolved Dec 19, 2025, 07:46 PM UTC
- investigating Dec 19, 2025, 07:08 PM UTC
We’re experiencing delay in loading CRM pages. Our team is investigating the issue.
- identified Dec 19, 2025, 07:18 PM UTC
We are experiencing a delay in loading pages within CRM. Our team has identified the probable cause and are deploying a fix.
- monitoring Dec 19, 2025, 07:26 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 19, 2025, 07:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 19, 2025, 07:46 PM UTC
This incident has been resolved.
Critical December 19, 2025 CCM Outage 12m
Started Dec 19, 2025, 01:47 PM UTC· resolved Dec 19, 2025, 01:59 PM UTC
- investigating Dec 19, 2025, 01:47 PM UTC
We are currently experiencing a service interruption and are actively investigating.
- investigating Dec 19, 2025, 01:47 PM UTC
We are continuing to investigate this issue.
- resolved Dec 19, 2025, 01:59 PM UTC
This incident has been resolved.
Major December 16, 2025 Neon CRM system slowdown 3h 20m Neon CRM
Started Dec 16, 2025, 04:54 PM UTC· resolved Dec 16, 2025, 08:14 PM UTC
- identified Dec 16, 2025, 04:54 PM UTC
We are aware of a slowdown in Neon CRM which caused some users to experience issues with logging in and accessing specific features. We have identified a fix and are continuing to monitor the situation. Thank you for your patience and understanding.
- monitoring Dec 16, 2025, 05:22 PM UTC
A fix has been implemented and service has restored to normal response times. We are continuing to monitor the situation to ensure the issue does not recur. Thank you for your patience.
- resolved Dec 16, 2025, 08:14 PM UTC
This issue has been resolved. We will continue to monitor to ensure this issue does not recur. Thank you again for your patience and understanding.
Minor December 2, 2025 Delays in CRM scheduled Campaign emails 6h 41m Neon CRM
Started Dec 02, 2025, 02:40 PM UTC· resolved Dec 02, 2025, 09:21 PM UTC
- monitoring Dec 02, 2025, 02:40 PM UTC
We are aware of an issue where scheduled Campaign emails have been delayed in sending. We have implemented a fix and are continuing to monitor for further delays. Thank you for your patience and understanding as we work through this issue.
- monitoring Dec 02, 2025, 03:41 PM UTC
You may experience delays of up to 2.5 hours when sending email campaigns. All emails will process through our queue automatically - no need to cancel or re-send your emails. Thank you for your patience.
- monitoring Dec 02, 2025, 04:29 PM UTC
You may experience delays of up to 90 minutes when sending email campaigns. All emails will process through our queue automatically - no need to cancel or re-send your emails. Thank you for your patience.
- monitoring Dec 02, 2025, 05:12 PM UTC
We have successfully deployed a solution that has resolved the delays experienced with sending campaign e-mails. We will continue to monitor throughout the day.
- resolved Dec 02, 2025, 09:21 PM UTC
CRM scheduled Campaign emails are operating as expected.
Minor December 1, 2025 Neon CRM Text Messaging delays 15h 40m Neon CRM
Started Dec 01, 2025, 11:55 PM UTC· resolved Dec 02, 2025, 03:35 PM UTC
- identified Dec 01, 2025, 11:55 PM UTC
Neon CRM's text message sending partner is reporting delays for outbound toll-free SMS messaging. Neon One is engaging with the partner to restore expected timely SMS delivery. We will continue to monitor for updates.
- resolved Dec 02, 2025, 03:35 PM UTC
This incident was resolved overnight by our text sending partner, and there are no delays today.
Minor December 1, 2025 Neon SSO problems with sending SMS for 2FA 1d 22h Neon Pay, Neon CRM, Arts People, Neon Websites
Started Dec 01, 2025, 03:50 PM UTC· resolved Dec 03, 2025, 02:04 PM UTC
- monitoring Dec 01, 2025, 03:50 PM UTC
With the holiday rush upon us, we’re expecting increased activity on US mobile networks this Cyber Monday and GivingTuesday. You may experience temporary SMS delivery delays for two-factor authentication during this time.
- identified Dec 01, 2025, 06:29 PM UTC
We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively working on an alternative solution. We apologize for the inconvenience and will provide an update shortly.
- monitoring Dec 01, 2025, 10:08 PM UTC
We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively monitoring the solution. We apologize for the inconvenience.
- resolved Dec 03, 2025, 02:04 PM UTC
This incident has been resolved.
Major November 20, 2025 CCM System Performance Degredation 1h 13m
Started Nov 20, 2025, 05:47 PM UTC· resolved Nov 20, 2025, 07:01 PM UTC
- investigating Nov 20, 2025, 05:47 PM UTC
We are investigating reports of an issue causing systems to severely slow down and in some cases prevent access. Our team is actively investigating and working to restore full speed and access to CCM. Thank you for your patience.
- investigating Nov 20, 2025, 07:00 PM UTC
We are continuing to investigate this issue.
- resolved Nov 20, 2025, 07:01 PM UTC
The issue has been identified and a fix has been implemented. The team will monitor throughout the day to make sure the issue does not recur. Thank you for your patience and understanding.
Notice November 18, 2025 Disruption to neonone.com 2d 3h
Started Nov 18, 2025, 02:34 PM UTC· resolved Nov 20, 2025, 05:42 PM UTC
- investigating Nov 18, 2025, 02:34 PM UTC
Service to neonone.com, the Neon One corporate website, is disrupted due to a problem with our DNS provider Cloudflare. This does not impact any Neon One applications.
- identified Nov 18, 2025, 02:36 PM UTC
We are currently monitoring a widespread Cloudflare outage that is impacting access to neonone.com. If you are trying to log in to your account, please use this direct link: https://app.neonsso.com/
- monitoring Nov 18, 2025, 03:12 PM UTC
Cloudflare service has returned to normal.
- resolved Nov 20, 2025, 05:42 PM UTC
This incident has been resolved.
Notice October 21, 2025 Gives Day account login and search page loading issues 26m
Started Oct 21, 2025, 04:16 PM UTC· resolved Oct 21, 2025, 04:42 PM UTC
- monitoring Oct 21, 2025, 04:16 PM UTC
We have identified and implemented a fix for an issue where search pages and logins were returning a 403 or not loading as expected. We will continue to monitor to make sure the issue is not recurring.
- monitoring Oct 21, 2025, 04:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 04:42 PM UTC
After further monitoring, no additional issues have been reported. The incident has been resolved. Thanks for your patience!