Neon One experienced a critical incident on July 1, 2025 affecting Arts People, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Arts People
Update timeline
- investigating Jul 01, 2025, 07:11 PM UTC
Arts People is currently experiencing an outage. Team is investigating.
- identified Jul 01, 2025, 07:33 PM UTC
Our developers have identified the cause of the outage. We have temporarily neutralized the cause but are working on a more permanent fix. Until then users will experience slower load times.
- identified Jul 01, 2025, 08:08 PM UTC
Developers are continuing to work on a fix for this issue but system is slowly coming back to normal on its own as loads are diminishing. We apologize for the inconvenience and will keep you updated.
- resolved Jul 01, 2025, 08:36 PM UTC
system performance has returned to normal