Neon One experienced a critical incident on August 10, 2025 affecting Neon CRM, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2025, 06:29 PM UTC
Neon CRM is experiencing a disruption with its email service. Users have reported an inability to send emails. We are investigating this issue and will provide updates as we work towards resolution.
- investigating Aug 10, 2025, 06:30 PM UTC
We are continuing to investigate this issue.
- identified Aug 10, 2025, 07:08 PM UTC
Our team has identified the cause of this issue and is working towards a resolution. We will continue to provide updates as we address the problem.
- monitoring Aug 10, 2025, 07:39 PM UTC
We've identified the issue and implemented a fix. Currently, we are monitoring to ensure no further action is needed.
- resolved Aug 10, 2025, 08:22 PM UTC
After further monitoring, no additional issues have been reported. The incident has been resolved. Thanks for your patience!