Neon One experienced a notice incident on September 23, 2025 affecting Neon Pay, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Neon Pay
Update timeline
- monitoring Sep 23, 2025, 04:09 PM UTC
We identified an issue affecting to ability to login to Neon Pay. We are deploying a fix that should take effect momentarily. This issue does not affect charging, which will continue as normal. We apologize for any inconvenience this has caused and will post a notification once the issue is resolved.
- resolved Sep 23, 2025, 04:23 PM UTC
Login access to Neon Pay has been restored.