Neon One experienced a major incident on September 26, 2025 affecting Arts People, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 26, 2025, 05:56 PM UTC
Arts People application experiencing slow downs and periods of outage for customers on public and admin pages. We identified the root cause and are implementing a fix.
- resolved Sep 26, 2025, 05:56 PM UTC
Beginning around 7:00PM CT and ending around 7:50pm CT on 9/25/25, the Arts People application experienced slow downs and periods of outage for customers on public and admin pages. We identified the root cause, implemented a fix, and have been monitoring to ensure that the issue is resolved. Further preventative measures are being taken to reduce issues of this kind. We apologize for any inconvenience this may have caused you.