Guidewire Outage History

Guidewire is up right now

There were 8 Guidewire outages since February 7, 2026 totaling 98h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.guidewire.com

Major April 2, 2026

Deployment Failures Observed for Non-Production Environments across all regions.

Detected by Pingoru
Apr 02, 2026, 10:08 AM UTC
Resolved
Apr 02, 2026, 05:45 PM UTC
Duration
7h 36m
Affected: MontréalN. VirginiaParisSydneyTokyoZurich
Timeline · 8 updates
  1. investigating Apr 02, 2026, 10:08 AM UTC

    Guidewire Support is investigating an issue with IS deployments affecting customers across all the regions.

  2. investigating Apr 02, 2026, 11:01 AM UTC

    All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  3. investigating Apr 02, 2026, 11:49 AM UTC

    We are continuing to investigate this issue and request that customers refrain from making any new deployments until Guidewire provides further update.

  4. identified Apr 02, 2026, 12:32 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Apr 02, 2026, 02:13 PM UTC

    The fix is being implemented region-wise and the services are coming up gradually.

  6. monitoring Apr 02, 2026, 02:19 PM UTC

    The fix has been implemented across the regions and we are monitoring the results.

  7. resolved Apr 02, 2026, 05:45 PM UTC

    The issue has been resolved.

  8. postmortem Apr 10, 2026, 08:47 AM UTC

    Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Perform-Deployments-in-Non-Production-Environments)for more information.

Read the full incident report →

Critical March 30, 2026

Guidewire Cloud Home Service Interruption Affecting Multiple Customers in APAC and CANADA Region

Detected by Pingoru
Mar 30, 2026, 11:08 AM UTC
Resolved
Mar 30, 2026, 05:01 PM UTC
Duration
5h 52m
Affected: MontréalSydney
Timeline · 7 updates
  1. investigating Mar 30, 2026, 11:08 AM UTC

    Guidewire Support is aware of an issue with Guidewire Cloud Home that is causing access issues for customers in APAC and CANADA. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Mar 30, 2026, 11:47 AM UTC

    We are continuing to investigate this issue. Currently its only impacting Butterfly and Circinus.

  3. identified Mar 30, 2026, 12:26 PM UTC

    Issue resolved for customers in Butterfly. We are continuing to implement a fix for Circinus.

  4. identified Mar 30, 2026, 12:40 PM UTC

    Issue resolved for customers in Circinus.

  5. monitoring Mar 30, 2026, 12:45 PM UTC

    A fix has been implemented for the customers in Butterfly and Circinus and we are monitoring the results.

  6. resolved Mar 30, 2026, 05:01 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  7. postmortem Apr 09, 2026, 08:13 AM UTC

    Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Guidewire-Home-GWH-Unavailable-for-Multiple-Customers-After-GWCP-v1-120-Deployment)for more information.

Read the full incident report →

Minor March 9, 2026

Guidewire Cloud Home (IG Apps) Service Interruption Affecting Multiple Customers in all Regions and Environments

Detected by Pingoru
Mar 09, 2026, 09:05 AM UTC
Resolved
Mar 09, 2026, 03:46 PM UTC
Duration
6h 41m
Affected: MontréalN. VirginiaParisSydneyTokyoZurich
Timeline · 12 updates
  1. investigating Mar 09, 2026, 09:05 AM UTC

    Guidewire Support is aware of an issue with Guidewire Cloud Home (IG Apps) that is causing access issues for some customers in all regions and environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Mar 09, 2026, 09:24 AM UTC

    We are continuing to investigate a potential issue within Guidewire Cloud Home (IG Apps) that may be causing an impact for our users in all regions. We thank you for your patience. Our next update will be when new information becomes available.

  3. investigating Mar 09, 2026, 10:30 AM UTC

    We are continuing to investigate this issue.

  4. identified Mar 09, 2026, 11:45 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Mar 09, 2026, 11:49 AM UTC

    Issue resolved for customers in Andromeda and Cartwheel. We are continuing to implement a fix for other customers.

  6. identified Mar 09, 2026, 12:23 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Mar 09, 2026, 12:30 PM UTC

    Issue resolved for customers in Andromeda, Cartwheel and Whirlpool. We are continuing to implement a fix for other customers.

  8. identified Mar 09, 2026, 12:32 PM UTC

    Issue resolved for customers in Andromeda, Cartwheel, Whirlpool and Butterfly. We are continuing to implement a fix for other customers.

  9. identified Mar 09, 2026, 12:42 PM UTC

    Issue resolved for customers in Andromeda, Cartwheel, Whirlpool, Butterfly and Circinus. We are continuing to implement a fix for other customers.

  10. monitoring Mar 09, 2026, 12:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  11. resolved Mar 09, 2026, 03:46 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  12. postmortem Mar 11, 2026, 10:06 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Customer-Unable-to-Access-Information-in-Integration-Gateway-Apps-in-Guidewire-Cloud-Home) for more information.

Read the full incident report →

Major March 3, 2026

Advanced Product Designer(APD) APIs Interruption Affecting Multiple Customers in All Regions

Detected by Pingoru
Mar 03, 2026, 04:46 PM UTC
Resolved
Mar 03, 2026, 11:35 PM UTC
Duration
6h 49m
Affected: Montréal - DesignMontréal - RuntimeN. Virginia - DesignN. Virginia - RuntimeParis - DesignParis - RuntimeSydney - DesignSydney - RuntimeTokyo - DesignTokyo - RuntimeZurich - DesignZurich - Runtime
Timeline · 6 updates
  1. investigating Mar 03, 2026, 04:46 PM UTC

    Guidewire Support is currently investigating an issue with the Advanced Product Designer(APD) APIs that is causing Typelist sync issues across both Non‑Production environments for all regions. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made. If you are facing any issues, please reach out to Guidewire support by raising a case.

  2. identified Mar 03, 2026, 05:34 PM UTC

    Guidewire has identified the root cause of the issue and actively working on restoring the application. We appreciate your patience and will provide an update as soon as new information becomes available.

  3. monitoring Mar 03, 2026, 05:58 PM UTC

    The fix has been implemented and we are actively monitoring

  4. monitoring Mar 03, 2026, 07:33 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 03, 2026, 11:35 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  6. postmortem Mar 12, 2026, 07:08 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/API-Requests-Failing-When-Accessing-APD-Products) for more information.

Read the full incident report →

Minor March 3, 2026

Database Restore Service Interruption Affecting Multiple Customers in ALL REGIONS for PRE-PRODUCTION and NON-PRODUCTION environments

Detected by Pingoru
Mar 03, 2026, 08:37 AM UTC
Resolved
Mar 03, 2026, 03:10 PM UTC
Duration
6h 32m
Affected: MontréalN. VirginiaParisSydneyTokyoZurich
Timeline · 6 updates
  1. investigating Mar 03, 2026, 08:37 AM UTC

    Guidewire Support is aware of an issue with Database Restore Service that is causing slowness in database restore process in the PRE-PRODUCTION and NON-PRODUCTION environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Mar 03, 2026, 09:11 AM UTC

    We are continuing to investigate a potential issue within Database Restore Service that may be causing an impact for our users in all regions. We thank you for your patience. Our next update will be when new information becomes available.

  3. monitoring Mar 03, 2026, 11:59 AM UTC

    The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

  4. monitoring Mar 03, 2026, 12:00 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 03, 2026, 03:10 PM UTC

    This incident has been resolved.

  6. postmortem Mar 11, 2026, 10:16 AM UTC

    Please refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Across-Regions-Reported-Significant-Slowness-in-Database-Restoration)for more information.

Read the full incident report →

Minor February 25, 2026

Autopilot Workflow Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-Production

Detected by Pingoru
Feb 25, 2026, 10:44 AM UTC
Resolved
Feb 27, 2026, 11:11 AM UTC
Duration
2d
Timeline · 11 updates
  1. investigating Feb 25, 2026, 10:44 AM UTC

    Guidewire Support is currently investigating an issue with the Autopilot Workflow Service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made. If you are facing any issues, please reach out to Guidewire support by raising a case.

  2. investigating Feb 25, 2026, 11:23 AM UTC

    We are continuing to investigate the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

  3. investigating Feb 25, 2026, 11:51 AM UTC

    We are continuing to investigate the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

  4. investigating Feb 25, 2026, 12:35 PM UTC

    We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

  5. investigating Feb 25, 2026, 01:08 PM UTC

    We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

  6. investigating Feb 25, 2026, 01:43 PM UTC

    We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

  7. identified Feb 25, 2026, 02:28 PM UTC

    Guidewire has identified the root cause of the issue and actively working on restoring the application. We appreciate your patience and will provide an update as soon as new information becomes available.

  8. identified Feb 25, 2026, 05:43 PM UTC

    We are continuing to work on restoration steps for this issue where a very small subset of customers using Autopilot Workflow Service might experience some issues with workflow instances failing. We will provide an update as soon as new information becomes available.

  9. identified Feb 26, 2026, 04:58 PM UTC

    We have identified a potential fix and are actively validating a patch to resolve the issue with Autopilot Workflow Service. We will share another update as soon as the validation is complete.

  10. monitoring Feb 27, 2026, 04:21 AM UTC

    The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

  11. resolved Feb 27, 2026, 11:11 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Read the full incident report →

Minor February 17, 2026

LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-Production

Detected by Pingoru
Feb 17, 2026, 04:35 PM UTC
Resolved
Feb 17, 2026, 09:46 PM UTC
Duration
5h 11m
Affected: MontréalN. VirginiaZurich
Timeline · 8 updates
  1. investigating Feb 17, 2026, 04:35 PM UTC

    Guidewire Support is aware of an issue with LifeCycle Manager (LCM) that is causing deployment failure in Multiple Regions in Production and Non-Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Feb 17, 2026, 05:13 PM UTC

    We are continuing to investigate an issue with the LifeCycle Manager (LCM) Service that is causing deployment failure in Multiple Regions. We appreciate your patience and will provide an update as soon as new information becomes available.

  3. investigating Feb 17, 2026, 05:43 PM UTC

    We are still investigating an issue with the LifeCycle Manager (LCM) service that is causing deployment failures in multiple regions. There are no new updates at this time. We appreciate your patience and will provide an update as soon as new information becomes available

  4. investigating Feb 17, 2026, 06:15 PM UTC

    We are still investigating an issue with the LifeCycle Manager (LCM) service that is causing deployment failures in multiple regions. There are no new updates at this time. We appreciate your patience and will provide an update as soon as new information becomes available

  5. identified Feb 17, 2026, 06:32 PM UTC

    Guidewire Support has identified the cause of this incident impacting LifeCycle Manager (LCM) service interruption, and are actively working to restore service. We will post regular updates on our progress.

  6. monitoring Feb 17, 2026, 07:19 PM UTC

    The fix has been implemented and we are actively monitoring the situation.

  7. resolved Feb 17, 2026, 09:46 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  8. postmortem Mar 04, 2026, 09:36 PM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Lifecycle-Manager-LCM-Service-Interruption-Affecting-Multiple-Customers-in-Production-and-Non-Production-Environments) for more information.

Read the full incident report →

Major February 7, 2026

LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in AMER Region in Production

Detected by Pingoru
Feb 07, 2026, 04:59 AM UTC
Resolved
Feb 07, 2026, 03:47 PM UTC
Duration
10h 47m
Affected: Montréal - DesignMontréalN. VirginiaMontréal - RuntimeN. Virginia - DesignN. Virginia - Runtime
Timeline · 9 updates
  1. investigating Feb 07, 2026, 04:59 AM UTC

    Guidewire Support is aware of an issue with ADVANCED PRODUCT DESIGNER (APD) that is causing deployment failure in the AMER region Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Feb 07, 2026, 05:36 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 07, 2026, 06:05 AM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 07, 2026, 06:39 AM UTC

    We are continuing to investigate this issue.

  5. investigating Feb 07, 2026, 07:14 AM UTC

    We are continuing to investigate this issue.

  6. identified Feb 07, 2026, 07:42 AM UTC

    We have identified that the issue is impacting a limited number of customers using the Lifecycle Manager (LCM) service in the AMER region in Production. We have contacted the affected customers and are actively working on a fix.

  7. monitoring Feb 07, 2026, 08:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Feb 07, 2026, 03:47 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  9. postmortem Feb 12, 2026, 06:29 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Lifecycle-Manager-LCM-Production-Service-Interruption-Affecting-Multiple-Customers-in-AMER-Region) for more information.

Read the full incident report →

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