Is Guidewire down?

Guidewire is aware of the recently disclosed eMudhra Intermediate Certificate Authority (CA) compromise that was made public on October 20, 2026. Guidewire investigates these issues with the utmost priority and has immediately initiated such an investigation to assess any potential impact. We will provide customers with additional updates and guidance as our investigation continues.

Guidewire is aware of a third-party certificate authority (CA) issue reported on October 20, 2026. Upon disclosure, Guidewire immediately initiated an investigation across all our applications, systems, and services. Our investigation is ongoing, and at this time we have found no evidence of compromise or impact to our subscription services. We will continue to monitor our systems closely and will provide further updates through this technical bulletin should actionable new information arise.  Please refer to Guidewire Community for more information.  https://community.guidewire.com/customers/s/article/Guidewire-Security-Remediation-Update-Third-Party-Certificate-Authority-CA-Issue

Guidewire is aware of the recently disclosed vulnerabilities CVE-2026-109618 and CVE-2026-109619 affecting PHP that were made public on October 21, 2026. Investigation of impact is currently in progress. We will provide customers with additional updates and guidance as our investigation continues. Guidewire is handling these issues with the utmost priority. We currently have no evidence of any compromise of our systems or customer data.

Guidewire is aware of CVE-2026-109618 and CVE-2026-109619, two vulnerabilities affecting PHP that were publicly disclosed on October 21, 2026.  No action is required from customers at this time for their deployments.  We will continue to monitor our systems.  Please refer to Guidewire Community for more information. https://community.guidewire.com/customers/s/article/Guidewire-Security-Remediation-Update-PHP-Vulnerability-CVE-2026-109618-and-CVE-2026-109619

Data Studio in N. Virginia is currently experiencing degraded performance. Our teams are investigating the issue and working to restore normal service. Further updates will be provided as more information becomes available.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

This incident has been resolved.

Guidewire Support is aware of the AWS S3 service interruptions in the US West region, impacting multiple customers with failures or delays when replicating files to their S3 buckets. AWS Support and all necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.

We are continuing to investigate the issue with AWS support. We thank you for your patience. Our next update will be when new information becomes available.

A fix has been implemented by AWS and this incident has been resolved.

This incident has been resolved.

Please refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Multiple-InsuranceNow-customers-experienced-delays-syncing-data-files-to-S3)for more information.