Is Guidewire down?

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment for Integration Gateway Apps. Please use the following workaround: Re-trigger the build after 1 hour. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments for Integration Gateway Apps. Please use the following workaround: Re-trigger the build after 1 hour. We will post regular updates on our progress.

Guidewire Support has identified the cause of this incident and is working to determine the appropriate solution. All necessary teams are engaged to restore service as quickly as possible, and we will provide regular updates on our progress.

Guidewire Support has identified the cause of this incident and is working to determine the appropriate solution. All necessary teams are engaged to restore service as quickly as possible, and we will provide regular updates on our progress.

Guidewire Support has identified the root cause of this incident (rate limiting on the Maven URL) and is actively working on a permanent solution. In parallel, we are preparing a temporary solution that will allow customers to use a mirrored Maven Central repository, and we will share step-by-step instructions for using the mirrored URL shortly. Guidewire's permanent fix may take up to 24 hours to implement. In the meantime, we advise customers to be mindful of retries, as repeated attempts may have adverse effects.

Guidewire Support is still finalizing the step-by-step instructions for connecting to the Maven mirrored URL and will share an update shortly. In the meantime, we continue to advise customers to be mindful of retries, as repeated attempts may have adverse effects.

Detailed steps for connecting to the mirrored Maven URL are available at 000047213 (https://community.guidewire.com/s/article/Temporary-solutions-for-the-customers-to-connect-to-mirrored-Maven-Central-repo). Customers should update the relevant files and rerun their builds. Guidewire teams are actively working on a permanent solution and will provide an update as soon as it is available (approximately 07/28/2026 10 PM PDT ).

Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem. We remain on track to deliver this fix within 24 hours of the incident start, with targeted completion by 9:00 AM PDT on July 29, 2026. We have confirmed that upstream rate-limiting has temporarily subsided due to decreased usage. However, customers continuing to experience issues should still follow the temporary workaround steps available at article 000047213. Our next update will be provided by 9:00 AM PDT on July 29, 2026.

Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem. We are still working on providing this permanent fix and we will provide an update within the next 24 hours. We have confirmed that upstream rate-limiting has temporarily subsided due to decreased usage. However, customers continuing to experience issues should still follow the temporary workaround steps available at article 000047213 (https://community.guidewire.com/s/article/Temporary-solutions-for-the-customers-to-connect-to-mirrored-Maven-Central-repo).

Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem. We have confirmed that upstream rate-limiting has now completely subsided and rate-limiting errors are not happening when building IG apps in TeamCity. If customers continue to experience issues please raise a community case.

We are continuing to monitor for any further issues.

Guidewire has published a patch to improve the reliability of Integration Gateway TeamCity builds by routing Maven Central dependency downloads through the Guidewire BinRepo Maven Central mirror. Customers should apply the patch to their IG App on the corresponding release versions. For detailed release notes and patch installation instructions, refer to article 000047237 (https://community.guidewire.com/s/article/Improved-Integration-Gateway-application-builds-reliability-for-Maven-dependency-downloads)

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

If you are experiencing issues with search.maven.org or repo1.maven.org service availability impacting TeamCity jobs, you can follow the below steps. Jacoco can be disabled using a PATCH http request to the cicd manager service. - Using postman, the following request can be made: - URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config - Request type: PATCH - Auth: Bearer Token - content-type: application/json-patch+json Body: [ { "op": "replace", "path": "/gunitServerTests/enableCodeCoverage", "value": false } ] For assistance building your baseURL read the article here: https://docs.guidewire.com/cloud/cicd-manager-api-ref/latest/about/get-started

The affected services have been successfully restored using the provided workaround. If you continue to experience any service interruptions after applying it, please open a Community case.

Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Several-Customers-Reported-TeamCity-Build-Failures-Caused-by-Problems-Downloading-the-JaCoCo-Agent)for more information.

Guidewire Support is investigating an issue with Insurance Suite(IS) deployments affecting customers in AMER regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

We are continuing to investigate this issue and request that customers temporarily pause any new deployments in NPE and PreProd until further notice from Guidewire. All necessary resources have been engaged to restore the service as quickly as possible, and we will provide regular updates on our progress.

We’re continuing to investigate the issue. All necessary teams are engaged to restore service as quickly as possible, and we will share regular updates on our progress

Guidewire Support observed intermittent issues with the deployment service. We recommend to redeploy the failed deployments. Please open a Community case if you are still experiencing any issues with Insurance Suite deployments.

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Guidewire Support is aware of an issue with the Forgot Password and Email Support features currently impacting multiple INow customers in the AMER region. All necessary teams are actively working to restore these services as quickly as possible, and we will provide regular updates on our progress.

We are actively investigating a potential issue with the Forgot Password and Email Support features affecting our INOW users in AMER. Thank you for your continued patience. We will provide another update as soon as new information is available.

Guidewire Support has identified the cause of this incident impacting the Forgot Password and Email Support features in INow, and is actively working to restore service. We will post regular updates on our progress.

Guidewire teams are actively working to restore the service. We will post regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.

A fix has been implemented and we are monitoring the results.

Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.

Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.

Guidewire has mitigated the INow Forgot Password and Email Support issue for AMER customers via a workaround, and services are normal where applied. A permanent fix is in progress. If issues persist, open a Guidewire Community case for the workaround; long-term remediation will proceed separately.

Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/InsuranceNow-Email-Support-and-Password-Reset-Failures-Due-to-Deprecated-reCAPTCHA-Endpoint) for more information.

Guidewire Support is aware of AWS service interruptions in the us-east-1, impacting some Guidewire Cloud customers. Guidewire has detected service interruptions among our customers. All necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

The issue has been resolved.