What is Guidewire's uptime?

Over the last 90 days, Guidewire reported 99.91% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.guidewire.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Guidewire's uptime history rolling forward in real time.

Has Guidewire had outages in 2026?

Yes — Guidewire has had 27 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.

When was the last Guidewire outage?

The most recent Guidewire incident was "Guidewire Predictive Analytics Production APAC - AUS", which started on June 11, 2026 and was resolved on June 13, 2026. Pingoru captured this directly from https://status.guidewire.com. See the full incident card above for affected components and the update timeline.

How often does Guidewire have outages?

Based on the last 90 days, Guidewire averages 9.0 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.

Where is Guidewire's status page?

Guidewire's official status page is https://status.guidewire.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.

Is Guidewire down right now?

Guidewire has degraded performance. Pingoru checks the official status page every 5 minutes and flips this headline the moment Guidewire reports a change. Current status is based on 329 tracked services.

How does Pingoru know if Guidewire is down?

We read https://status.guidewire.com directly, using Guidewire's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.

Where can I get notified when Guidewire has an outage?

Create a free Pingoru account and add Guidewire as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.

Guidewire's status page says the service is up, but I'm having issues — what's wrong?

Three common reasons: • A real Guidewire incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Guidewire issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.

Where does Pingoru get the official Guidewire status?

We use Guidewire's own status page at https://status.guidewire.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.

What does "Degraded" mean?

Guidewire is reporting degraded performance — services are up but slower than usual, or a subset of requests is failing.

Is Guidewire down?

Last checked just now

Current status

Guidewire has degraded performance

3 active incidents: INow (Classic & GWCP Customers) – Issues With Forgot Passwo…, Guidewire Predictive Analytics Production EMEA- SAF · +1 more

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Official status page: https://status.guidewire.com · Polled every 5 minutes · 329 components tracked

Guidewire is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.

Real-time Guidewire status, recent outages, and incident history — pulled directly from Guidewire's official status page at https://status.guidewire.com every 5 minutes. Pingoru tracks 329 Guidewire services and has captured 30 incidents in the last 90 days (99.91% uptime). Get email, Slack, Discord, or webhook alerts the moment Guidewire reports a new incident — free for 5 monitors, no credit card.

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Guidewire uptime 99.91% uptime · past 90 days

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Active incident 1

INow (Classic & GWCP Customers) – Issues With Forgot Password And Email Support Affecting Multiple Customers In AMER

Ongoing ● 1d 1h

Started Jun 12, 2026, 07:27 PM UTC

Oregon - Xi1N. Virginia - Xi1
Timeline · 23 updates
- investigating · Jun 12, 2026, 07:27 PM UTC
  
  Guidewire Support is aware of an issue with the Forgot Password and Email Support features currently impacting multiple INow customers in the AMER region. All necessary teams are actively working to restore these services as quickly as possible, and we will provide regular updates on our progress.
- investigating · Jun 12, 2026, 08:00 PM UTC
  
  We are actively investigating a potential issue with the Forgot Password and Email Support features affecting our INOW users in AMER. Thank you for your continued patience. We will provide another update as soon as new information is available.
- identified · Jun 12, 2026, 08:06 PM UTC
  
  Guidewire Support has identified the cause of this incident impacting the Forgot Password and Email Support features in INow, and is actively working to restore service. We will post regular updates on our progress.
- identified · Jun 12, 2026, 09:05 PM UTC
  
  Guidewire teams are actively working to restore the service. We will post regular updates on our progress.
- identified · Jun 12, 2026, 10:04 PM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 12, 2026, 11:22 PM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 12:20 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 01:20 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 02:21 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 03:21 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 04:24 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 05:47 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 06:30 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 07:34 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 08:33 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 09:38 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 10:42 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 11:46 AM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 01:06 PM UTC
  
  Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.
- identified · Jun 13, 2026, 04:40 PM UTC
  
  Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.
- monitoring · Jun 13, 2026, 04:40 PM UTC
  
  A fix has been implemented and we are monitoring the results.
- monitoring · Jun 13, 2026, 06:04 PM UTC
  
  Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.
- monitoring · Jun 13, 2026, 08:41 PM UTC
  
  Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.
Latest: Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community c…

Recent outages & incidents

Past 90 days

AWS Service Interruptions

Resolved 6h 57m

Started May 08, 2026, 10:42 AM UTC · Resolved May 08, 2026, 05:40 PM UTC

N. Virginia - Delta2N. Virginia - Delta4N. Virginia - Delta8N. Virginia - Gamma2N. Virginia - Delta6N. Virginia - Xi1
Timeline · 4 updates
- investigating · May 08, 2026, 10:42 AM UTC
  
  Guidewire Support is aware of AWS service interruptions in the us-east-1, impacting some Guidewire Cloud customers. Guidewire has detected service interruptions among our customers. All necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.
- investigating · May 08, 2026, 10:56 AM UTC
  
  We are continuing to investigate this issue.
- monitoring · May 08, 2026, 11:23 AM UTC
  
  A fix has been implemented and we are monitoring the results.
- resolved · May 08, 2026, 05:40 PM UTC
  
  The issue has been resolved.
Latest: The issue has been resolved.
CDA Daily Load Service with Basic Profile Interruption Affecting Multiple Customers in All Regions

Resolved 5h 42m

Started May 08, 2026, 09:45 AM UTC · Resolved May 08, 2026, 03:28 PM UTC

FrankfurtLondonMontréalN. VirginiaOhioParisSydneyTokyoOregon
Timeline · 6 updates
- investigating · May 08, 2026, 09:45 AM UTC
  
  Guidewire Support is aware of an issue with CDA that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- identified · May 08, 2026, 09:48 AM UTC
  
  The potential cause of the issue has been identified and fixes are being implemented in order to restore the affected services.
- investigating · May 08, 2026, 10:17 AM UTC
  
  We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.
- identified · May 08, 2026, 10:22 AM UTC
  
  We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.
- monitoring · May 08, 2026, 10:31 AM UTC
  
  The fix has been implemented. Services are restored and we are currently actively monitoring the situation. Customers affected during the nightly batch job will have a successful daily load in the next nightly batch job.
- resolved · May 08, 2026, 03:28 PM UTC
  
  The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Latest: The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Okta Login Failure in APAC Region for Federated Partners/Brokers Users in Non-Production, Pre-Production and Production

Resolved 3h 8m

Started May 05, 2026, 07:05 AM UTC · Resolved May 05, 2026, 10:14 AM UTC

Sydney
Timeline · 5 updates
- investigating · May 05, 2026, 07:05 AM UTC
  
  We have identified an issue in the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production. The impact is limited to a subset of users whose accounts are federated through specific customer or partner Identity Providers and who may use the same email address to access multiple Guidewire Cloud Tenants.
- identified · May 05, 2026, 07:09 AM UTC
  
  Guidewire Support has identified the cause of this incident impacting the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production, and are actively working to restore service. We will post regular updates on our progress.
- monitoring · May 05, 2026, 07:42 AM UTC
  
  The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
- resolved · May 05, 2026, 10:14 AM UTC
  
  The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem · May 13, 2026, 02:56 AM UTC
  
  Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Broker-and-Partner-Login-Failures-via-Guidewire-Hub-SSO-in-APAC-Production-Environment) for more information.
Latest: Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Broker-and-Partner-Login-Failures-via-Guidewire-Hub-SSO-in-APAC-Production-Environmen…
Deployment Failures Observed for Non-Production Environments across all regions.

Resolved 7h 36m

Started Apr 02, 2026, 10:08 AM UTC · Resolved Apr 02, 2026, 05:45 PM UTC

MontréalN. VirginiaParisSydneyTokyoZurich
Timeline · 8 updates
- investigating · Apr 02, 2026, 10:08 AM UTC
  
  Guidewire Support is investigating an issue with IS deployments affecting customers across all the regions.
- investigating · Apr 02, 2026, 11:01 AM UTC
  
  All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- investigating · Apr 02, 2026, 11:49 AM UTC
  
  We are continuing to investigate this issue and request that customers refrain from making any new deployments until Guidewire provides further update.
- identified · Apr 02, 2026, 12:32 PM UTC
  
  The issue has been identified and a fix is being implemented.
- identified · Apr 02, 2026, 02:13 PM UTC
  
  The fix is being implemented region-wise and the services are coming up gradually.
- monitoring · Apr 02, 2026, 02:19 PM UTC
  
  The fix has been implemented across the regions and we are monitoring the results.
- resolved · Apr 02, 2026, 05:45 PM UTC
  
  The issue has been resolved.
- postmortem · Apr 10, 2026, 08:47 AM UTC
  
  Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Perform-Deployments-in-Non-Production-Environments)for more information.
Latest: Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Perform-Deployments-in-Non-Production-Environments)for…
Guidewire Cloud Home Service Interruption Affecting Multiple Customers in APAC and CANADA Region

Resolved 5h 52m

Started Mar 30, 2026, 11:08 AM UTC · Resolved Mar 30, 2026, 05:01 PM UTC

MontréalSydney
Timeline · 7 updates
- investigating · Mar 30, 2026, 11:08 AM UTC
  
  Guidewire Support is aware of an issue with Guidewire Cloud Home that is causing access issues for customers in APAC and CANADA. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- investigating · Mar 30, 2026, 11:47 AM UTC
  
  We are continuing to investigate this issue. Currently its only impacting Butterfly and Circinus.
- identified · Mar 30, 2026, 12:26 PM UTC
  
  Issue resolved for customers in Butterfly. We are continuing to implement a fix for Circinus.
- identified · Mar 30, 2026, 12:40 PM UTC
  
  Issue resolved for customers in Circinus.
- monitoring · Mar 30, 2026, 12:45 PM UTC
  
  A fix has been implemented for the customers in Butterfly and Circinus and we are monitoring the results.
- resolved · Mar 30, 2026, 05:01 PM UTC
  
  The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem · Apr 09, 2026, 08:13 AM UTC
  
  Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Guidewire-Home-GWH-Unavailable-for-Multiple-Customers-After-GWCP-v1-120-Deployment)for more information.
Latest: Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Guidewire-Home-GWH-Unavailable-for-Multiple-Customers-After-GWCP-v1-120-Deployment)…

See the full Guidewire outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Guidewire outage history →

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Outage history

Past 90 days · 6 incidents View full outage history →

INow (Classic & GWCP Customers) – Issues With Forgot Password And Email Support Affecting Multiple Customers In AMER Ongoing

Started Jun 12, 2026, 07:27 PM UTC · ● 1d 1h
AWS Service Interruptions Resolved

Started May 08, 2026, 10:42 AM UTC · Resolved May 08, 2026, 05:40 PM UTC · 6h 57m
CDA Daily Load Service with Basic Profile Interruption Affecting Multiple Customers in All Regions Resolved

Started May 08, 2026, 09:45 AM UTC · Resolved May 08, 2026, 03:28 PM UTC · 5h 42m
Okta Login Failure in APAC Region for Federated Partners/Brokers Users in Non-Production, Pre-Production and Production Resolved

Started May 05, 2026, 07:05 AM UTC · Resolved May 05, 2026, 10:14 AM UTC · 3h 8m
Deployment Failures Observed for Non-Production Environments across all regions. Resolved

Started Apr 02, 2026, 10:08 AM UTC · Resolved Apr 02, 2026, 05:45 PM UTC · 7h 36m
Guidewire Cloud Home Service Interruption Affecting Multiple Customers in APAC and CANADA Region Resolved

Started Mar 30, 2026, 11:08 AM UTC · Resolved Mar 30, 2026, 05:01 PM UTC · 5h 52m