LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in AMER Region in Production

Update timeline

1. investigating Feb 07, 2026, 04:59 AM UTC

   Guidewire Support is aware of an issue with ADVANCED PRODUCT DESIGNER (APD) that is causing deployment failure in the AMER region Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Feb 07, 2026, 05:36 AM UTC

   We are continuing to investigate this issue.

3. investigating Feb 07, 2026, 06:05 AM UTC

   We are continuing to investigate this issue.

4. investigating Feb 07, 2026, 06:39 AM UTC

   We are continuing to investigate this issue.

5. investigating Feb 07, 2026, 07:14 AM UTC

   We are continuing to investigate this issue.

6. identified Feb 07, 2026, 07:42 AM UTC

   We have identified that the issue is impacting a limited number of customers using the Lifecycle Manager (LCM) service in the AMER region in Production. We have contacted the affected customers and are actively working on a fix.

7. monitoring Feb 07, 2026, 08:10 AM UTC

   A fix has been implemented and we are monitoring the results.

8. resolved Feb 07, 2026, 03:47 PM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

9. postmortem Feb 12, 2026, 06:29 AM UTC

   Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Lifecycle-Manager-LCM-Production-Service-Interruption-Affecting-Multiple-Customers-in-AMER-Region) for more information.