Guidewire incident
Deployment Failures Observed for Non-Production Environments across all regions.
Guidewire experienced a major incident on April 2, 2026 affecting Montréal and N. Virginia and 1 more component, lasting 7h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2026, 10:08 AM UTC
Guidewire Support is investigating an issue with IS deployments affecting customers across all the regions.
- investigating Apr 02, 2026, 11:01 AM UTC
All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- investigating Apr 02, 2026, 11:49 AM UTC
We are continuing to investigate this issue and request that customers refrain from making any new deployments until Guidewire provides further update.
- identified Apr 02, 2026, 12:32 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 02, 2026, 02:13 PM UTC
The fix is being implemented region-wise and the services are coming up gradually.
- monitoring Apr 02, 2026, 02:19 PM UTC
The fix has been implemented across the regions and we are monitoring the results.
- resolved Apr 02, 2026, 05:45 PM UTC
The issue has been resolved.
- postmortem Apr 10, 2026, 08:47 AM UTC
Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Perform-Deployments-in-Non-Production-Environments)for more information.