Database Restore Service Interruption Affecting Multiple Customers in ALL REGIONS for PRE-PRODUCTION and NON-PRODUCTION environments

Update timeline

1. investigating Mar 03, 2026, 08:37 AM UTC

   Guidewire Support is aware of an issue with Database Restore Service that is causing slowness in database restore process in the PRE-PRODUCTION and NON-PRODUCTION environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Mar 03, 2026, 09:11 AM UTC

   We are continuing to investigate a potential issue within Database Restore Service that may be causing an impact for our users in all regions. We thank you for your patience. Our next update will be when new information becomes available.

3. monitoring Mar 03, 2026, 11:59 AM UTC

   The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

4. monitoring Mar 03, 2026, 12:00 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Mar 03, 2026, 03:10 PM UTC

   This incident has been resolved.

6. postmortem Mar 11, 2026, 10:16 AM UTC

   Please refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Across-Regions-Reported-Significant-Slowness-in-Database-Restoration)for more information.