Guidewire incident
AppEvents - Service Interruption Affecting Multiple Customers in All Regions
Guidewire experienced a major incident on January 15, 2026 affecting Montréal and N. Virginia and 1 more component, lasting 11h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2026, 01:54 AM UTC
Guidewire Support is aware of an issue with AppEvents that is causing multiple customers in the prod and non-prod environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- investigating Jan 15, 2026, 02:21 AM UTC
We are continuing to investigate a potential issue within AppEvents that may be causing an impact for our users in multiple regions. We thank you for your patience. Our next update will be when new information becomes available.
- investigating Jan 15, 2026, 02:49 AM UTC
Guidewire Support is aware of an issue with AppEvents that is causing multiple customers in the prod and non-prod environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- investigating Jan 15, 2026, 03:19 AM UTC
We are continuing to investigate a potential issue within AppEvents that may be causing an impact for our users in multiple regions. We thank you for your patience. Our next update will be when new information becomes available.
- investigating Jan 15, 2026, 03:30 AM UTC
We are continuing to investigate a potential issue within AppEvents that may be causing an impact for our users in multiple regions. We thank you for your patience. Our next update will be when new information becomes available.
- investigating Jan 15, 2026, 03:36 AM UTC
We are continuing to investigate this issue.
- identified Jan 15, 2026, 04:11 AM UTC
Guidewire Support has identified the cause of this incident impacting multiple customers, and are actively working to restore service. At this time, we estimate service will be restored in 30 minutes at 8:40 PM PST. We will post regular updates on our progress.
- monitoring Jan 15, 2026, 05:56 AM UTC
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation. For customers in CAN, AMER and EMEA regions, please verify your AppEvents Message Queues (Destination ID - 500 and 599) and resume them if they are in suspended status.
- resolved Jan 15, 2026, 01:17 PM UTC
This incident has been resolved.
- postmortem Jan 26, 2026, 07:37 PM UTC
Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Multiple-Customers-Reported-SSL-Handshake-Errors) for more information.