Guidewire Outage History

Started Oct 15, 2026, 11:23 PM UTC· resolved Oct 16, 2026, 07:36 AM UTC

1. investigating Oct 15, 2026, 11:23 PM UTC

   Data Studio in N. Virginia is currently experiencing degraded performance. Our teams are investigating the issue and working to restore normal service. Further updates will be provided as more information becomes available.

2. investigating Oct 16, 2026, 07:36 AM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

3. resolved Oct 16, 2026, 07:36 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 25, 2026, 06:05 PM UTC· resolved Sep 25, 2026, 07:32 PM UTC

1. investigating Sep 25, 2026, 06:05 PM UTC

   Guidewire Support is aware of the AWS S3 service interruptions in the US West region, impacting multiple customers with failures or delays when replicating files to their S3 buckets. AWS Support and all necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.

2. investigating Sep 25, 2026, 06:41 PM UTC

   We are continuing to investigate the issue with AWS support. We thank you for your patience. Our next update will be when new information becomes available.

3. investigating Sep 25, 2026, 07:02 PM UTC

   A fix has been implemented by AWS and this incident has been resolved.

4. resolved Sep 25, 2026, 07:32 PM UTC

   This incident has been resolved.

5. postmortem Oct 02, 2026, 07:31 PM UTC

   Please refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Multiple-InsuranceNow-customers-experienced-delays-syncing-data-files-to-S3)for more information.

Read the full incident report →

Started Jul 28, 2026, 01:48 PM UTC· resolved Jul 31, 2026, 03:04 PM UTC

1. investigating Jul 28, 2026, 01:48 PM UTC

   Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment for Integration Gateway Apps. Please use the following workaround: Re-trigger the build after 1 hour. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. identified Jul 28, 2026, 02:17 PM UTC

   Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments for Integration Gateway Apps. Please use the following workaround: Re-trigger the build after 1 hour. We will post regular updates on our progress.

3. identified Jul 28, 2026, 03:32 PM UTC

   Guidewire Support has identified the cause of this incident and is working to determine the appropriate solution. All necessary teams are engaged to restore service as quickly as possible, and we will provide regular updates on our progress.

4. identified Jul 28, 2026, 04:07 PM UTC

   Guidewire Support has identified the cause of this incident and is working to determine the appropriate solution. All necessary teams are engaged to restore service as quickly as possible, and we will provide regular updates on our progress.

5. identified Jul 28, 2026, 04:44 PM UTC

   Guidewire Support has identified the root cause of this incident (rate limiting on the Maven URL) and is actively working on a permanent solution. In parallel, we are preparing a temporary solution that will allow customers to use a mirrored Maven Central repository, and we will share step-by-step instructions for using the mirrored URL shortly. Guidewire's permanent fix may take up to 24 hours to implement. In the meantime, we advise customers to be mindful of retries, as repeated attempts may have adverse effects.

6. identified Jul 28, 2026, 05:16 PM UTC

   Guidewire Support is still finalizing the step-by-step instructions for connecting to the Maven mirrored URL and will share an update shortly. In the meantime, we continue to advise customers to be mindful of retries, as repeated attempts may have adverse effects.

7. monitoring Jul 28, 2026, 05:52 PM UTC

   Detailed steps for connecting to the mirrored Maven URL are available at 000047213 (https://community.guidewire.com/s/article/Temporary-solutions-for-the-customers-to-connect-to-mirrored-Maven-Central-repo). Customers should update the relevant files and rerun their builds. Guidewire teams are actively working on a permanent solution and will provide an update as soon as it is available (approximately 07/28/2026 10 PM PDT ).

8. monitoring Jul 29, 2026, 05:06 AM UTC

   Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem. We remain on track to deliver this fix within 24 hours of the incident start, with targeted completion by 9:00 AM PDT on July 29, 2026. We have confirmed that upstream rate-limiting has temporarily subsided due to decreased usage. However, customers continuing to experience issues should still follow the temporary workaround steps available at article 000047213. Our next update will be provided by 9:00 AM PDT on July 29, 2026.

9. monitoring Jul 29, 2026, 02:44 PM UTC

   Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem. We are still working on providing this permanent fix and we will provide an update within the next 24 hours. We have confirmed that upstream rate-limiting has temporarily subsided due to decreased usage. However, customers continuing to experience issues should still follow the temporary workaround steps available at article 000047213 (https://community.guidewire.com/s/article/Temporary-solutions-for-the-customers-to-connect-to-mirrored-Maven-Central-repo).

10. monitoring Jul 30, 2026, 02:45 PM UTC

    Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem. We have confirmed that upstream rate-limiting has now completely subsided and rate-limiting errors are not happening when building IG apps in TeamCity. If customers continue to experience issues please raise a community case.

11. monitoring Jul 30, 2026, 07:02 PM UTC

    We are continuing to monitor for any further issues.

12. resolved Jul 31, 2026, 03:04 PM UTC

    Guidewire has published a patch to improve the reliability of Integration Gateway TeamCity builds by routing Maven Central dependency downloads through the Guidewire BinRepo Maven Central mirror. Customers should apply the patch to their IG App on the corresponding release versions. For detailed release notes and patch installation instructions, refer to article 000047237 (https://community.guidewire.com/s/article/Improved-Integration-Gateway-application-builds-reliability-for-Maven-dependency-downloads)

13. postmortem Aug 05, 2026, 12:36 PM UTC

    Please refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Integration-Gateway-build-failures-for-multiple-customers-due-to-third-party-repository-errors)for more information

Read the full incident report →

Started Jul 20, 2026, 09:32 AM UTC· resolved Jul 20, 2026, 06:05 PM UTC

1. investigating Jul 20, 2026, 09:32 AM UTC

   Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

2. identified Jul 20, 2026, 09:36 AM UTC

   Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

3. monitoring Jul 20, 2026, 09:52 AM UTC

   If you are experiencing issues with search.maven.org or repo1.maven.org service availability impacting TeamCity jobs, you can follow the below steps. Jacoco can be disabled using a PATCH http request to the cicd manager service. - Using postman, the following request can be made: - URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config - Request type: PATCH - Auth: Bearer Token - content-type: application/json-patch+json Body: [ { "op": "replace", "path": "/gunitServerTests/enableCodeCoverage", "value": false } ] For assistance building your baseURL read the article here: https://docs.guidewire.com/cloud/cicd-manager-api-ref/latest/about/get-started

4. resolved Jul 20, 2026, 06:05 PM UTC

   The affected services have been successfully restored using the provided workaround. If you continue to experience any service interruptions after applying it, please open a Community case.

5. postmortem Jul 23, 2026, 02:34 PM UTC

   Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Several-Customers-Reported-TeamCity-Build-Failures-Caused-by-Problems-Downloading-the-JaCoCo-Agent)for more information.

Read the full incident report →

Started Jul 17, 2026, 09:04 PM UTC· resolved Jul 18, 2026, 02:07 PM UTC

1. investigating Jul 17, 2026, 09:04 PM UTC

   Guidewire Support is investigating an issue with Insurance Suite(IS) deployments affecting customers in AMER regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Jul 17, 2026, 09:34 PM UTC

   We are continuing to investigate this issue and request that customers temporarily pause any new deployments in NPE and PreProd until further notice from Guidewire. All necessary resources have been engaged to restore the service as quickly as possible, and we will provide regular updates on our progress.

3. investigating Jul 17, 2026, 10:22 PM UTC

   We’re continuing to investigate the issue. All necessary teams are engaged to restore service as quickly as possible, and we will share regular updates on our progress

4. monitoring Jul 17, 2026, 11:06 PM UTC

   Guidewire Support observed intermittent issues with the deployment service. We recommend to redeploy the failed deployments. Please open a Community case if you are still experiencing any issues with Insurance Suite deployments.

5. resolved Jul 18, 2026, 02:07 PM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

6. postmortem Aug 04, 2026, 03:56 PM UTC

   Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Non-production-Deployments-Failing-with-password-authentication-failed-Database-Errors-for-Multiple-Customers) for more information.

Read the full incident report →

Started Jun 12, 2026, 07:27 PM UTC· resolved Jun 13, 2026, 10:29 PM UTC

1. investigating Jun 12, 2026, 07:27 PM UTC

   Guidewire Support is aware of an issue with the Forgot Password and Email Support features currently impacting multiple INow customers in the AMER region. All necessary teams are actively working to restore these services as quickly as possible, and we will provide regular updates on our progress.

2. investigating Jun 12, 2026, 08:00 PM UTC

   We are actively investigating a potential issue with the Forgot Password and Email Support features affecting our INOW users in AMER. Thank you for your continued patience. We will provide another update as soon as new information is available.

3. identified Jun 12, 2026, 08:06 PM UTC

   Guidewire Support has identified the cause of this incident impacting the Forgot Password and Email Support features in INow, and is actively working to restore service. We will post regular updates on our progress.

4. identified Jun 12, 2026, 09:05 PM UTC

   Guidewire teams are actively working to restore the service. We will post regular updates on our progress.

5. identified Jun 12, 2026, 10:04 PM UTC

   Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

6. identified Jun 12, 2026, 11:22 PM UTC

   Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

7. identified Jun 13, 2026, 12:20 AM UTC

   Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

8. identified Jun 13, 2026, 01:20 AM UTC

   Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

9. identified Jun 13, 2026, 02:21 AM UTC

   Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

10. identified Jun 13, 2026, 03:21 AM UTC

    Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

11. identified Jun 13, 2026, 04:24 AM UTC

    Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

12. identified Jun 13, 2026, 05:47 AM UTC

    Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

13. identified Jun 13, 2026, 06:30 AM UTC

    Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

14. identified Jun 13, 2026, 07:34 AM UTC

    Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

15. identified Jun 13, 2026, 08:33 AM UTC

    Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

16. identified Jun 13, 2026, 09:38 AM UTC

    Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

17. identified Jun 13, 2026, 10:42 AM UTC

    Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

18. identified Jun 13, 2026, 11:46 AM UTC

    Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

19. identified Jun 13, 2026, 01:06 PM UTC

    Guidewire teams remain actively engaged in restoring the service, and we will continue to provide regular updates on our progress.

20. identified Jun 13, 2026, 04:40 PM UTC

    Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.

21. monitoring Jun 13, 2026, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

22. monitoring Jun 13, 2026, 06:04 PM UTC

    Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.

23. monitoring Jun 13, 2026, 08:41 PM UTC

    Guidewire is actively working on a fix for this issue. In the meantime, a workaround is available to mitigate the impact; if you are affected, please create a Guidewire Community case to receive it.

24. resolved Jun 13, 2026, 10:29 PM UTC

    Guidewire has mitigated the INow Forgot Password and Email Support issue for AMER customers via a workaround, and services are normal where applied. A permanent fix is in progress. If issues persist, open a Guidewire Community case for the workaround; long-term remediation will proceed separately.

25. postmortem Jun 23, 2026, 07:48 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/InsuranceNow-Email-Support-and-Password-Reset-Failures-Due-to-Deprecated-reCAPTCHA-Endpoint) for more information.

Read the full incident report →

Started May 08, 2026, 10:42 AM UTC· resolved May 08, 2026, 05:40 PM UTC

1. investigating May 08, 2026, 10:42 AM UTC

   Guidewire Support is aware of AWS service interruptions in the us-east-1, impacting some Guidewire Cloud customers. Guidewire has detected service interruptions among our customers. All necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.

2. investigating May 08, 2026, 10:56 AM UTC

   We are continuing to investigate this issue.

3. monitoring May 08, 2026, 11:23 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 08, 2026, 05:40 PM UTC

   The issue has been resolved.

Read the full incident report →

Started May 08, 2026, 09:45 AM UTC· resolved May 08, 2026, 03:28 PM UTC

1. investigating May 08, 2026, 09:45 AM UTC

   Guidewire Support is aware of an issue with CDA that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. identified May 08, 2026, 09:48 AM UTC

   The potential cause of the issue has been identified and fixes are being implemented in order to restore the affected services.

3. investigating May 08, 2026, 10:17 AM UTC

   We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.

4. identified May 08, 2026, 10:22 AM UTC

   We are continuing to investigate a potential CDA issue that is causing Daily Load Service Interruption with Basic Profile in the non-production and pre-production environment affecting Multiple Customers in All Regions. We thank you for your patience. Our next update will be when new information becomes available.

5. monitoring May 08, 2026, 10:31 AM UTC

   The fix has been implemented. Services are restored and we are currently actively monitoring the situation. Customers affected during the nightly batch job will have a successful daily load in the next nightly batch job.

6. resolved May 08, 2026, 03:28 PM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Read the full incident report →

Started May 05, 2026, 07:05 AM UTC· resolved May 05, 2026, 10:14 AM UTC

1. investigating May 05, 2026, 07:05 AM UTC

   We have identified an issue in the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production. The impact is limited to a subset of users whose accounts are federated through specific customer or partner Identity Providers and who may use the same email address to access multiple Guidewire Cloud Tenants.

2. identified May 05, 2026, 07:09 AM UTC

   Guidewire Support has identified the cause of this incident impacting the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production, and are actively working to restore service. We will post regular updates on our progress.

3. monitoring May 05, 2026, 07:42 AM UTC

   The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

4. resolved May 05, 2026, 10:14 AM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

5. postmortem May 13, 2026, 02:56 AM UTC

   Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Broker-and-Partner-Login-Failures-via-Guidewire-Hub-SSO-in-APAC-Production-Environment) for more information.

Read the full incident report →

Started Apr 02, 2026, 10:08 AM UTC· resolved Apr 02, 2026, 05:45 PM UTC

1. investigating Apr 02, 2026, 10:08 AM UTC

   Guidewire Support is investigating an issue with IS deployments affecting customers across all the regions.

2. investigating Apr 02, 2026, 11:01 AM UTC

   All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

3. investigating Apr 02, 2026, 11:49 AM UTC

   We are continuing to investigate this issue and request that customers refrain from making any new deployments until Guidewire provides further update.

4. identified Apr 02, 2026, 12:32 PM UTC

   The issue has been identified and a fix is being implemented.

5. identified Apr 02, 2026, 02:13 PM UTC

   The fix is being implemented region-wise and the services are coming up gradually.

6. monitoring Apr 02, 2026, 02:19 PM UTC

   The fix has been implemented across the regions and we are monitoring the results.

7. resolved Apr 02, 2026, 05:45 PM UTC

   The issue has been resolved.

8. postmortem Apr 10, 2026, 08:47 AM UTC

   Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Perform-Deployments-in-Non-Production-Environments)for more information.

Read the full incident report →

Started Mar 30, 2026, 11:08 AM UTC· resolved Mar 30, 2026, 05:01 PM UTC

1. investigating Mar 30, 2026, 11:08 AM UTC

   Guidewire Support is aware of an issue with Guidewire Cloud Home that is causing access issues for customers in APAC and CANADA. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Mar 30, 2026, 11:47 AM UTC

   We are continuing to investigate this issue. Currently its only impacting Butterfly and Circinus.

3. identified Mar 30, 2026, 12:26 PM UTC

   Issue resolved for customers in Butterfly. We are continuing to implement a fix for Circinus.

4. identified Mar 30, 2026, 12:40 PM UTC

   Issue resolved for customers in Circinus.

5. monitoring Mar 30, 2026, 12:45 PM UTC

   A fix has been implemented for the customers in Butterfly and Circinus and we are monitoring the results.

6. resolved Mar 30, 2026, 05:01 PM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

7. postmortem Apr 09, 2026, 08:13 AM UTC

   Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Guidewire-Home-GWH-Unavailable-for-Multiple-Customers-After-GWCP-v1-120-Deployment)for more information.

Read the full incident report →

Started Mar 09, 2026, 09:05 AM UTC· resolved Mar 09, 2026, 03:46 PM UTC

1. investigating Mar 09, 2026, 09:05 AM UTC

   Guidewire Support is aware of an issue with Guidewire Cloud Home (IG Apps) that is causing access issues for some customers in all regions and environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Mar 09, 2026, 09:24 AM UTC

   We are continuing to investigate a potential issue within Guidewire Cloud Home (IG Apps) that may be causing an impact for our users in all regions. We thank you for your patience. Our next update will be when new information becomes available.

3. investigating Mar 09, 2026, 10:30 AM UTC

   We are continuing to investigate this issue.

4. identified Mar 09, 2026, 11:45 AM UTC

   The issue has been identified and a fix is being implemented.

5. identified Mar 09, 2026, 11:49 AM UTC

   Issue resolved for customers in Andromeda and Cartwheel. We are continuing to implement a fix for other customers.

6. identified Mar 09, 2026, 12:23 PM UTC

   We are continuing to work on a fix for this issue.

7. identified Mar 09, 2026, 12:30 PM UTC

   Issue resolved for customers in Andromeda, Cartwheel and Whirlpool. We are continuing to implement a fix for other customers.

8. identified Mar 09, 2026, 12:32 PM UTC

   Issue resolved for customers in Andromeda, Cartwheel, Whirlpool and Butterfly. We are continuing to implement a fix for other customers.

9. identified Mar 09, 2026, 12:42 PM UTC

   Issue resolved for customers in Andromeda, Cartwheel, Whirlpool, Butterfly and Circinus. We are continuing to implement a fix for other customers.

10. monitoring Mar 09, 2026, 12:47 PM UTC

    A fix has been implemented and we are monitoring the results.

11. resolved Mar 09, 2026, 03:46 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

12. postmortem Mar 11, 2026, 10:06 AM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Customer-Unable-to-Access-Information-in-Integration-Gateway-Apps-in-Guidewire-Cloud-Home) for more information.

Read the full incident report →

Started Mar 03, 2026, 04:46 PM UTC· resolved Mar 03, 2026, 11:35 PM UTC

1. investigating Mar 03, 2026, 04:46 PM UTC

   Guidewire Support is currently investigating an issue with the Advanced Product Designer(APD) APIs that is causing Typelist sync issues across both Non‑Production environments for all regions. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made. If you are facing any issues, please reach out to Guidewire support by raising a case.

2. identified Mar 03, 2026, 05:34 PM UTC

   Guidewire has identified the root cause of the issue and actively working on restoring the application. We appreciate your patience and will provide an update as soon as new information becomes available.

3. monitoring Mar 03, 2026, 05:58 PM UTC

   The fix has been implemented and we are actively monitoring

4. monitoring Mar 03, 2026, 07:33 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Mar 03, 2026, 11:35 PM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

6. postmortem Mar 12, 2026, 07:08 AM UTC

   Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/API-Requests-Failing-When-Accessing-APD-Products) for more information.

Read the full incident report →

Started Mar 03, 2026, 08:37 AM UTC· resolved Mar 03, 2026, 03:10 PM UTC

1. investigating Mar 03, 2026, 08:37 AM UTC

   Guidewire Support is aware of an issue with Database Restore Service that is causing slowness in database restore process in the PRE-PRODUCTION and NON-PRODUCTION environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Mar 03, 2026, 09:11 AM UTC

   We are continuing to investigate a potential issue within Database Restore Service that may be causing an impact for our users in all regions. We thank you for your patience. Our next update will be when new information becomes available.

3. monitoring Mar 03, 2026, 11:59 AM UTC

   The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

4. monitoring Mar 03, 2026, 12:00 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Mar 03, 2026, 03:10 PM UTC

   This incident has been resolved.

6. postmortem Mar 11, 2026, 10:16 AM UTC

   Please refer to the Knowledge Article at this [link ](https://community.guidewire.com/s/article/Multiple-Customers-Across-Regions-Reported-Significant-Slowness-in-Database-Restoration)for more information.

Read the full incident report →

Started Feb 25, 2026, 10:44 AM UTC· resolved Feb 27, 2026, 11:11 AM UTC

1. investigating Feb 25, 2026, 10:44 AM UTC

   Guidewire Support is currently investigating an issue with the Autopilot Workflow Service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made. If you are facing any issues, please reach out to Guidewire support by raising a case.

2. investigating Feb 25, 2026, 11:23 AM UTC

   We are continuing to investigate the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

3. investigating Feb 25, 2026, 11:51 AM UTC

   We are continuing to investigate the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

4. investigating Feb 25, 2026, 12:35 PM UTC

   We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

5. investigating Feb 25, 2026, 01:08 PM UTC

   We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

6. investigating Feb 25, 2026, 01:43 PM UTC

   We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.

7. identified Feb 25, 2026, 02:28 PM UTC

   Guidewire has identified the root cause of the issue and actively working on restoring the application. We appreciate your patience and will provide an update as soon as new information becomes available.

8. identified Feb 25, 2026, 05:43 PM UTC

   We are continuing to work on restoration steps for this issue where a very small subset of customers using Autopilot Workflow Service might experience some issues with workflow instances failing. We will provide an update as soon as new information becomes available.

9. identified Feb 26, 2026, 04:58 PM UTC

   We have identified a potential fix and are actively validating a patch to resolve the issue with Autopilot Workflow Service. We will share another update as soon as the validation is complete.

10. monitoring Feb 27, 2026, 04:21 AM UTC

    The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

11. resolved Feb 27, 2026, 11:11 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Read the full incident report →

Started Feb 17, 2026, 04:35 PM UTC· resolved Feb 17, 2026, 09:46 PM UTC

1. investigating Feb 17, 2026, 04:35 PM UTC

   Guidewire Support is aware of an issue with LifeCycle Manager (LCM) that is causing deployment failure in Multiple Regions in Production and Non-Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Feb 17, 2026, 05:13 PM UTC

   We are continuing to investigate an issue with the LifeCycle Manager (LCM) Service that is causing deployment failure in Multiple Regions. We appreciate your patience and will provide an update as soon as new information becomes available.

3. investigating Feb 17, 2026, 05:43 PM UTC

   We are still investigating an issue with the LifeCycle Manager (LCM) service that is causing deployment failures in multiple regions. There are no new updates at this time. We appreciate your patience and will provide an update as soon as new information becomes available

4. investigating Feb 17, 2026, 06:15 PM UTC

   We are still investigating an issue with the LifeCycle Manager (LCM) service that is causing deployment failures in multiple regions. There are no new updates at this time. We appreciate your patience and will provide an update as soon as new information becomes available

5. identified Feb 17, 2026, 06:32 PM UTC

   Guidewire Support has identified the cause of this incident impacting LifeCycle Manager (LCM) service interruption, and are actively working to restore service. We will post regular updates on our progress.

6. monitoring Feb 17, 2026, 07:19 PM UTC

   The fix has been implemented and we are actively monitoring the situation.

7. resolved Feb 17, 2026, 09:46 PM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

8. postmortem Mar 04, 2026, 09:36 PM UTC

   Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Lifecycle-Manager-LCM-Service-Interruption-Affecting-Multiple-Customers-in-Production-and-Non-Production-Environments) for more information.

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Started Feb 07, 2026, 04:59 AM UTC· resolved Feb 07, 2026, 03:47 PM UTC

1. investigating Feb 07, 2026, 04:59 AM UTC

   Guidewire Support is aware of an issue with ADVANCED PRODUCT DESIGNER (APD) that is causing deployment failure in the AMER region Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Feb 07, 2026, 05:36 AM UTC

   We are continuing to investigate this issue.

3. investigating Feb 07, 2026, 06:05 AM UTC

   We are continuing to investigate this issue.

4. investigating Feb 07, 2026, 06:39 AM UTC

   We are continuing to investigate this issue.

5. investigating Feb 07, 2026, 07:14 AM UTC

   We are continuing to investigate this issue.

6. identified Feb 07, 2026, 07:42 AM UTC

   We have identified that the issue is impacting a limited number of customers using the Lifecycle Manager (LCM) service in the AMER region in Production. We have contacted the affected customers and are actively working on a fix.

7. monitoring Feb 07, 2026, 08:10 AM UTC

   A fix has been implemented and we are monitoring the results.

8. resolved Feb 07, 2026, 03:47 PM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

9. postmortem Feb 12, 2026, 06:29 AM UTC

   Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Lifecycle-Manager-LCM-Production-Service-Interruption-Affecting-Multiple-Customers-in-AMER-Region) for more information.

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Started Jan 29, 2026, 02:05 AM UTC· resolved Jan 29, 2026, 09:52 AM UTC

1. investigating Jan 29, 2026, 02:05 AM UTC

   Guidewire Support is aware of an issue with Application Events snapshots that may potentially cause delay in processing of events in the production, pre-production and non-production environments in all regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. identified Jan 29, 2026, 02:25 AM UTC

   Guidewire Support has identified the cause of this incident impacting Application Events snapshots that may potentially cause delay in processing of events in the production, pre-production and non-production environments in all regions, and are actively working to restore service. We will post regular updates on our progress.

3. monitoring Jan 29, 2026, 02:45 AM UTC

   The fix has been implemented. Service has been restored and we are currently actively monitoring the issue.

4. resolved Jan 29, 2026, 09:52 AM UTC

   This incident has been resolved.

5. postmortem Feb 09, 2026, 07:52 AM UTC

   Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/App-Events-Service-Interruption-affecting-Multiple-Customers-Across-All-Regions-in-Production-Pre-Production-and-Non-Production) for more information.

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Started Jan 22, 2026, 08:35 PM UTC· resolved Jan 22, 2026, 11:06 PM UTC

1. investigating Jan 22, 2026, 08:35 PM UTC

   Guidewire Support is aware of an issue with Okta SSL Handshake that is causing service interruption for multiple customers in the AMER and APAC regions. All necessary resources are engaged to restore this service as quickly as possible. Please create a community case if you are experiencing service interruptions related to Okta. We will post regular updates on our progress.

2. identified Jan 22, 2026, 09:38 PM UTC

   Guidewire support was able to link the Okta issue to their recent Okta production update (1/21/2026). Please create a community case if you are experiencing service interruptions related to Okta.

3. monitoring Jan 22, 2026, 09:54 PM UTC

   Guidewire support is actively monitoring the issue. Please create a community case if you are experiencing service interruptions related to Okta.

4. resolved Jan 22, 2026, 11:06 PM UTC

   Please open a Community case if you are still experiencing any service interruption related to Okta.

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Started Jan 18, 2026, 08:23 AM UTC· resolved Jan 18, 2026, 09:48 AM UTC

1. identified Jan 18, 2026, 08:23 AM UTC

   The issue has been identified and a fix is being implemented.

2. resolved Jan 18, 2026, 09:48 AM UTC

   This incident has been resolved.

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Started Jan 18, 2026, 03:08 AM UTC· resolved Jan 18, 2026, 12:15 PM UTC

1. investigating Jan 18, 2026, 03:08 AM UTC

   Guidewire Support is aware of an issue with APD that is causing multiple customers in the Prod environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Jan 18, 2026, 03:40 AM UTC

   We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.

3. investigating Jan 18, 2026, 04:08 AM UTC

   We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.

4. investigating Jan 18, 2026, 04:37 AM UTC

   We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.

5. identified Jan 18, 2026, 05:08 AM UTC

   Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.

6. identified Jan 18, 2026, 05:44 AM UTC

   Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.

7. identified Jan 18, 2026, 05:49 AM UTC

   Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.

8. identified Jan 18, 2026, 06:18 AM UTC

   Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.

9. identified Jan 18, 2026, 06:47 AM UTC

   Guidewire Support has identified the cause of this incident impacting APAC, and are actively working to restore service. At this time, we estimate service will be restored in 30 minutes at 6:15PM AEDT. We will post regular updates on our progress.

10. identified Jan 18, 2026, 07:29 AM UTC

    Guidewire Support has identified the cause of this incident impacting APAC, and are actively working to restore service. Service has been restored for Sydney. We will post regular updates on our progress.

11. identified Jan 18, 2026, 08:13 AM UTC

    We are continuing to work on a fix for this issue.

12. monitoring Jan 18, 2026, 08:14 AM UTC

    A fix has been implemented and we are monitoring the results.

13. resolved Jan 18, 2026, 12:15 PM UTC

    This incident has been resolved.

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Started Jan 15, 2026, 01:54 AM UTC· resolved Jan 15, 2026, 01:17 PM UTC

1. investigating Jan 15, 2026, 01:54 AM UTC

   Guidewire Support is aware of an issue with AppEvents that is causing multiple customers in the prod and non-prod environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

2. investigating Jan 15, 2026, 02:21 AM UTC

   We are continuing to investigate a potential issue within AppEvents that may be causing an impact for our users in multiple regions. We thank you for your patience. Our next update will be when new information becomes available.

3. investigating Jan 15, 2026, 02:49 AM UTC

   Guidewire Support is aware of an issue with AppEvents that is causing multiple customers in the prod and non-prod environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

4. investigating Jan 15, 2026, 03:19 AM UTC

   We are continuing to investigate a potential issue within AppEvents that may be causing an impact for our users in multiple regions. We thank you for your patience. Our next update will be when new information becomes available.

5. investigating Jan 15, 2026, 03:30 AM UTC

   We are continuing to investigate a potential issue within AppEvents that may be causing an impact for our users in multiple regions. We thank you for your patience. Our next update will be when new information becomes available.

6. investigating Jan 15, 2026, 03:36 AM UTC

   We are continuing to investigate this issue.

7. identified Jan 15, 2026, 04:11 AM UTC

   Guidewire Support has identified the cause of this incident impacting multiple customers, and are actively working to restore service. At this time, we estimate service will be restored in 30 minutes at 8:40 PM PST. We will post regular updates on our progress.

8. monitoring Jan 15, 2026, 05:56 AM UTC

   The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation. For customers in CAN, AMER and EMEA regions, please verify your AppEvents Message Queues (Destination ID - 500 and 599) and resume them if they are in suspended status.

9. resolved Jan 15, 2026, 01:17 PM UTC

   This incident has been resolved.

10. postmortem Jan 26, 2026, 07:37 PM UTC

    Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Multiple-Customers-Reported-SSL-Handshake-Errors) for more information.

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Started Nov 18, 2025, 06:55 PM UTC· resolved Nov 18, 2025, 11:10 PM UTC

1. investigating Nov 18, 2025, 06:55 PM UTC

   Smart Communications is currently experiencing an issue affecting SmartComm services. Guidewire is monitoring the situation and will share updates as they become available.

2. monitoring Nov 18, 2025, 07:02 PM UTC

   Guidewire is aware that Smart Communications is currently experiencing an issue affecting SmartComm services. Additional details are available in the SmartComm community: https://community.smartcommunications.com/s/group/0F9R600000004Rp/na10sb-and-na11-outage-and-disruption

3. monitoring Nov 18, 2025, 08:35 PM UTC

   The Smart Communications Operations Team have implemented a fix for the issue affecting SmartComm services and are monitoring the result. Guidewire is monitoring the situation and will share updates as they become available.

4. resolved Nov 18, 2025, 11:10 PM UTC

   The Smart Communications Operations Team has confirmed that the fix implemented has resolved the SmartCOMM issue. Please open a Community case if you are still experiencing any service interruption.

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Started Nov 09, 2025, 01:52 PM UTC· resolved Nov 09, 2025, 03:45 PM UTC

1. investigating Nov 09, 2025, 01:52 PM UTC

   We are currently investigating this issue.

2. investigating Nov 09, 2025, 02:25 PM UTC

   We are continuing to investigate this issue.

3. identified Nov 09, 2025, 02:51 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Nov 09, 2025, 03:16 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Nov 09, 2025, 03:45 PM UTC

   This incident has been resolved.

6. postmortem Nov 17, 2025, 10:39 AM UTC

   Please refer to the Knowledge Article at this [link](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Access-Production-Logs-in-Datadog) for more information.

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Started Oct 23, 2025, 02:20 PM UTC· resolved Oct 23, 2025, 03:30 PM UTC

1. investigating Oct 23, 2025, 02:20 PM UTC

   Guidewire Support is investigating an issue with IS deployments affecting some customers in the EMEA Region.

2. monitoring Oct 23, 2025, 02:47 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 23, 2025, 03:30 PM UTC

   This incident has been resolved.

4. postmortem Oct 30, 2025, 10:45 AM UTC

   **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/Deployments-in-Non-production-Planets-are-Failing-at-Preparing-for-Deployment-Stage) **for more information.**

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